Win Garden — Restaurant in Airdrie

It's a shame really that I have to give this place such a low review. Our family has been fairly loyal customers to win garden since we moved into Airdrie over 4 years ago. We found the food good and it was a really good price, not to mention it was easy to get to for us.

However today which was Christmas eve my experience with the lady that owns this business made me decide to never order from them again.

I knew it was going to be busy as it usually is on Christmas eve so we decided to order our food at 4pm which we thought would give us enough time to eat and then go about our business in the evening. We were expecting a longer than normal wait and we were ok with that. The problem arose when my husband came home with our order. I unpacked the food and quickly noticed that we were missing 2 of the dishes we had ordered, two main dishes which for a family of five is significant. We called them back and tried to explain this to the woman on the phone who acted as if we were the crazy ones.she kept saying are you ordering? What you order? When you order? When we finally got her to understand we had just picked up our order she then kept asking us over and over again our phone number and which dishes we were missing and which dishes we had already. After about 10 min of this back and forth she repeated our two missing dishes to me and then hung up the phone. No good bye, no come and get your food it's here, not even a go f yourself, nothing, just hung up on me. So like any normal person would I called her back as I wasn't sure what was going on, I thought she put me on hold actually at first. She answered the phone again and I said, hi, I was just talking to you and you hung up on me. And before I could say anything else to her she started yelling at me. She was said you don't call again, don't call back your food is here, you come get food and stop calling, we are busy! I said to her that I wouldnt have to call back if she didn't hang up on me in the first place! and that she was being a b for no reason.

When I got back down to the restaurant she was in the back hiding im assuming as it wasn't really that busy in the place so clearly that was a lie. There was some young guy at the front, I said yeah I just called about my missing food. He handed me the food and didn't say anything to me. I told him that the lady that was talking to me was so rude and that it was the worse customer service I've ever seen not to mention completely uncalled for. He just kept saying he was sorry but I mean really does that make the behaviour acceptable?

Other than the food being decent I will never buy food from them again. This was the worst customer service ever, I work in retail and if I spoke to a customer the way she spoke to me I would have been fired on the spot.

Yes it was Christmas eve, but I ordered at 4pm, I gave them an hour to prepare my food and didn't complain. I was willing to be reasonable about the missing food even though I had to go back out of my way and make a second trip to get the food. We paid good money for the food, $120.00. And all she had to do was say, hey sorry, we made a mistake please come back, your food is ready and for your inconvince we will do X for you. I may have been annoyed that I had to make another trip but it would have been fine in the end.

Completely unbelievable behaviour, literally the worst service I've ever experienced. I'm sure if it continues they will be out of business by the end...

4th year ordering Christmas dinner from Win Garden. Extremely busy when I picked up our order, which was wonderful to see the community support for a local business.

As I was driving home, the restaurant called me twice, which made me wonder if something was wrong. When I attempted to call back I got an answering service first, and when I redialed, the restaurant answered the phone. I was told that I got my order and don't call again. I was never given an opportunity to speak nor did the restaurant explain why they called my cell phone twice.

When I unpacked our order, it was missing 1 dish, and we were given a duplicate dish of something we did order. So we're even right? Why update this review?

Folks, this has been an extremely difficult year for families as well as small businesses. We have always been treated really well by the staff at Win Garden, and I appreciate how stressful it can be to deal with the public. Our dinner was DELICIOUS, but we DID have an issue with our order. Instead of attempting to listen, the person answering the phone at Win Garden hung up on me. I realize it's Christmas, and one should exercise gratitude and forgiveness. I also understand they were extremely busy, but there is absolutely NO EXCUSE for rude service, EVER.

Will I go back? Probably. Given our family's experience with this business, they are deserving of a second chance. Make no mistake: I won't hesitate to order and pick-up from Calgary if I'm ever treated this way again. This is NOT how you treat loyal customers.

After posting this 2nd review, I looked at my cell phone. The restaurant called at 1:18 PM MST this afternoon, but did not leave a voicemail. I can only assume this was to admit their mistake with our order, and apologize for their phone behavior. I will eventually update this review with the resolution, if anything.

Our experience has always been good. Food quality and take out portions are very good. Staff have been kind and courteous with my elderly parents who frequent the place. Made our Christmas dinner 2017 and wouldn't hesitate to order 2018's...

I always used to love Win Garden. The buffet and service are hard to beat, and the prices are incomparable ! Until today.. Lunch buffet is each person at the table paying 13.99 but no ACTUAL buffet.. they have to bring you plates of what the entire table asked for.. which is not nearly what you would get at a buffet. Can't ask for extra.. no soup, chicken, or seafood options.. and you can't take any leftovers home. We spent 77.00 today.. for 4 plates of food and 4 people to feed.. and no leftovers allowed.. even tho you can't just go pick what you want.. so you can't just go eat what you need.. or order what you want. We had to skip some stuff we individually wanted cuz we knew it would be too much food if we had to order a plate worth of each item. It still WAS too much, cuz half if us didn't want to eat what the other half ordered and vice versa.. so we asked if we could take any home and they laughed and said "oh no. It's a buffet!" And kept laughing. With tons of food left to GARBAGE cuz it was on out table. 77.00 for what half of us didn't even want. I'm sorry.. but false advertisement is what kills a business. It will be a very long time before I order again if ever. I still tipped my 10% for the entirety while my friend who didn't pay for the food added an additional 5.00.. cuz of the memories of what USED to be a good restaurant.. don't bother til dinner hour. Even then.. not even sure what they offer anymore. This was terrible...