Cluck Clucks Chicken and Waffles - Ajax — Restaurant in Ajax

On Friday May 23rd 2025, we placed an order through Uber for 1 poutine, 2 spicy chicken sandwiches, and 3 cluck yeah sandwiches. Along with the store taking an extra hour to prepare the food, the restaurant also shorted us 1 sandwich.

When our party called the store, the worker (who refused to identify himself), said he had packed 6 boxes and that we must have lost the sandwich. Upon further questioning his response, he told us to contact Uber and that it wasn’t his fault, and not the stores problem anymore. We asked to speak to the owner, which the aforementioned worker promised we would get a call back in 10 minutes. We ended up waiting another hour before our group called again asking for follow up. We were connected to the same worker from before, who told us to contact Uber and that his security footage (which he also offered to show us) showed that he was correct. When pressed to let us speak to the owner, the worker rudely refused and said the owner won’t talk to us either. He again refused to give his name, told us it wasn’t his or the restaurants problem, and hung up.

What was once a fantastic place has greatly diminished in customer service. Suffice it to say, I will not be buying from this restaurant again. I will also be advising friends, family, and fellow readers to avoid this restaurant completely unless they want to experience abysmal...

I tried cluck clucks for the first time on my son’s birthday and instantly added it to my favourites. The taste, the atmosphere and the service ⭐️⭐️⭐️⭐️⭐️

The place has decent seating area for small and large groups, there are fun activities/board games and we had fun time playing while waiting for our order, We need to place order and pay on the kiosk which I really like and now talking about my food: the chicken is super tasty 🤤 😋 Mother clucker is my 🔝 favourite food(waffle with jalapeños, so so soooo good…. ) My son and husband enjoyed the spicy fries, I’m not really a fan of dusty spiced fries though 😵‍💫but I enjoyed chipotle fries. My other kids liked simple tender chicken with fries and the Happy ending food was great as well.

The washroom is neat and clean and the kitchen looks spacious and clean. There are takeout boxes at the counter for our convenience.

The cluck clucks team is extremely generous, helpful and friendly, ✨ they were making sure we were enjoying our food and also asked if my son wanted to change his order as Nashville chicken was overmuch SPICY.

Just a friendly thought: try adding any flavoured milkshake or chocolate milk in your menu for the kids, that will be awesome.

Thank you for your great service and ultra tasty food.

Definitely recommend...

I’m really disappointed in my experience last night at the Ajax location. It was 20 minutes before closing and I was 3 minutes away from the plaza looking to place an order, I decided to call the restaurant to see if I could make it easier and order over the phone so I could just pick it up and leave. When I called and asked if that was an option the girl on the phone said to me that they unfortunately stopped taking all orders at 9:30. I was confused since on google it said they closed at 10. I told her I’m sorry I didn’t know they closed at 9:30. She said to me that they did indeed close at 10 but they had already cleaned everything. She said because the staff need to leave at 10 they stop taking orders at 9:30. I understand what she’s saying but that means the closing time of the restaurant is 9:30 not 10pm. She had told me that yes they close at 10 but if I were to walk into the establishment at 9:40 they would not take my order because everything was already cleaned and would have to turn me away. She also reassured me that “all restaurants have this practice not just us.” I understand where the staff is coming from however, please change your closing hours from 10 to 9:30 to make it easier for customers to know when to show up to...