Purple Bubble — Restaurant in Ajax

August 6/25 👎🏽👎🏽👎🏽👎🏽👎🏽

I returned to what I thought was my NEW favorite bubble tea spot and ordered my usual, Honeydew Milk Tea with tapioca and lychee, this time with no ice. The store wasn’t as busy as my last visit, but oddly enough, the wait felt much longer.

Unfortunately, the drink I received was very watered down and lacked the flavour I enjoyed before. I went back to the counter and explained the issue. One of the staff kindly confirmed my order and relayed it to the person making the drinks. However, instead of simply remaking it, the response I overheard was, “But she said no ice?” as if that somehow justified the poor quality.

What bothered me more than the drink itself was the rude attitude. It’s disappointing when staff act as though a reasonable concern is a burden. Customers notice tone, body language, and everything in between. Remaking a drink isn’t the end of the world, it’s part of good service.

Sadly, this experience completely changed my opinion of the place. Whoever made the drink during my first visit clearly knew what they were doing, maybe they should be training the rest of the staff. The girl making the drink today also needs to be trained on her tude. For now, you've lost a customer, because to me, great customer service is just as important as the product... which still didn't taste good.

July 25/25 ⭐️⭐️⭐️⭐️⭐️ I've been on the hunt for a go-to spot for bubble tea, and I finally tried Purple Bubble for the first time. Even though it was quite busy, the staff handled everything efficiently. Orders were taken quickly, and everyone seemed to be served in a reasonable amount of time.

I went with my usual, Honeydew Milk Tea with tapioca and lychee jelly. The drink was made perfectly, and the staff were friendly and welcoming.

Note to self, next time ask for less ice, but other than that, I think I’ve found my new favorite...

Edit March 2022: Recently purchased some Korean dogs and another Ho Fun meal. My wife ordered this on the phone and told me to pick it up (Order# 54, around $21). Anyways, i get up to the front and the guy (Young asian guy) puts in #54 and it's around $40. I told him that's not right, because my wife said there's only two items she ordered. I called my wife to confirm, and as i'm trying to tell this guy that it's incorrect, he walks away to deal with something else, picks up the phone to take another order while i wait for him to finish. When i reiterate that we only wanted the hot dog and the ho fun, he goes on to shake his head at me and make a subtle comment under his breath "well we already made these items". Then he finally realized that he had a brainfart, and inputted someone else's order on our order number. Without even apologizing he just went about his business as if nothing ever happened. Then, once i paid i was about to click the button for a print out receipt on their terminal, and this guy goes ahead and clears the screen for the next order. The only reason i'm not giving this a 1 star is because there is another young asian guy that works there, he wears glasses, and his customer service is on point. He was polite and asked me if i needed anything. He even shared some laughs with me. This is the guy that should be serving customers at the front. The other one should be out of sight in the back, or at least properly trained to respect other people.

January 2022: Purple bubble is a pretty good chinese food restaurant. Don't let the name fool you, their chinese food is actually quite good! I would typically get the Ho Fun with black bean sauce. It's not the best one out there, but considering we are in Durham,...

I was introduced to this place by a friend around late 2018 early to 2019. At that time they had a great selection of food items.

I also buy bubble tea and smoothies, almost every weekend, and tip 20% on my drink orders. My parents have diabetes and I am also careful with monitoring my sugar intake. As such, I always order my drinks without sugar. Very recently, I started ordering three smoothies: pina colada, pineapple or mango, and finally avocado- all three with no sugar. I do get toppings, such as tapioca and/or coconut jelly.

Today, I ordered these drinks, and was not advised that there would be an issue with making these drinks, and that it would take about 10 minutes to complete. In the meantime, I went to continue my shopping, nearby in the stores in the area. When I returned to Purple Bubble to pick up my drinks, I was advised by the young man that they would not be able to make the avocado smoothie without sugar, because "it will damage their blender". He advised, that next time, I need to order the drink with atleast 50% sugar.

Now, that unfortunately is a problem for me. I am not sure why making the avocado drink with no sugar is a problem? The blender will get damaged? Really? However, they can make mango, pineapple and pina colada smoothies without sugar and that doesn't damage their blender? I don't want to have my drink saturated with unnecessary amounts of sugar. I want my family and I to enjoy ourselves while being health conscious.

I do hope that Purple Bubble will update their menu to reflect this change in their menu offerings, and clearly outline which drinks can be made with no sugar and which drinks need a minimum amount of sugar.

As for myself, I have decided that I will make the...