La Diperie — Restaurant in Ajax

Received some coupons for this ice cream shop today in the mail. Because it was a hot day, i decided to ask my wife if she wanted to try out this place (that i have never heard about before). The coupon was for BOGO for $1.

We headed to this place about an hour before they were closing. When we arrived, we saw the sign 'La Diperie', but when we looked through the door, it was the Mr. Sub. To clear things up, Yes, it is inside the Mr. Sub. Is it a little bit weird? Yes. Do the clerks get asked a lot about it? Yes.

Anyways, the server we got was a female with a Mr. Sub hat on. She was awesome. She was very patient with my wife who is super indecisive and didn't rush us at all. Even though they were close to closing, there was no pressure at all. While my wife was deciding on the ice cream/toppings she wanted, i had the opportunity to speak with her about the shop. They only opened up about a month ago and they are trying to learn a brand new type of store after running a Mr. Sub. I would say they are doing a great job thus far, and i encourage them to keep it up. With summer coming, i am sure they are going to get busier.

In terms of the ice cream, I got the hazelnut dip while my wife made her own with Maple sauce and pistachio. For the ice cream, it is soft serve ice cream. They use good quality sauce and real hazelnuts and pistachios. The sauce was sweet but not overtly sweet. When they put the sauce on, it will harden almost immediately which is the point of a ice cream dip. We got ours in a cup, so they drizzled about 3 tablespoons of sauce on top. Honestly, it doesn't look like a lot in the beginning, but once the sauce drips down the rest of the ice cream, you will have it cover the entire cone/cup. The soft serve is similar to Mcdonald's which i don't personally like (Costco is way better) but it gets the job done. Overall, my wife and i really enjoyed the dessert and would prefer this over Mcdonald's. They have other treats such as donuts which i believe you can get customized toppings. I am definitely going to try...

Let me start off by saying, this place is probably amazing, but my experience was just lack-lustre.

I ordered through UberEatz, this particular day the shop had Buy 1, Get 1 Free deal on "Chef's choice of cake" and I was like, oou mystery cake, that sounds nice. And on the app they also have an option for "Chef's choice of cheesecake" so I felt pretty confident that I would in fact be getting cake and not cheesecake.

But what showed up was cheesecake.

Now, cheesecake isn't for everyone, and for me I didn't want cheesecake that day. Like why did the chef have to do me dirty and not even give me one slice of cake? If it had been a slice of cake, and a slice of cheesecake I'd have let it slide. But no, two cheesecakes, both flavours definitely not their best sellers either.

So, ultimately I did request a refund because don't offer a deal on cake if you're gonna do someone dirty and give them cheesecake. If I owned a cake shop, and I had a deal on mystery cake, I would choose a more "popular" flavour and then throw in like a simple flavour, to promote return service, make customer happy, customer will return.

But now I feel like I can't trust this shop due to their inability to discern the difference between cake and cheesecake. I value companies that put the customer first and this just felt like a "shop benefits from deal by getting rid of less desirable lest they expire".

I'll take my cake needing business...

Made the mistake of not checking the reviews before coming.

The La Diperie is inside the Mr. Sub, and the employee is clearly not trained for ice cream. There will be no ‘dipery’ involved in your experience, it’ll be ‘drizzly’, and poorly if you can even call it that. The staff dropped my ice cream into the dip and proceeded to try recover the situation by scooping out disembarked ice cream from the dip and smooshed it onto the top. The rest of the unsalvaged ice cream still lives inside the dip container, left to melt until the next cleaning cycle. I asked for Cheese Cake and got Maple, and for the next person who gets maple, expect to get an addition of soft serve vanilla with your order.

Don’t expect to be blown away by the lack lustre customer service and expect to confuse staff with simple orders.

It’s unfortunate the experience we had here because we have been to other locations where we were treated amazing, and had beautifully presented,...