Mr.Sub — Restaurant in Ajax

What a horrific experience!! Around 2:30 pm today I walked into this location. No hello and an extremely unfriendly look. The woman (Persian) looks at my mother who wears hijab and when my mom assumes she is Muslim and says Salam. She looks away. Ok no problem. Now we order two sub combos. She claims she only charged for one but the amount is 17 dollars and some change. She attempts to charge for the sub she claims she didn't charge for but the new transaction is 24 dollars. I try to explain to her that she is double charging us and needs to cancel the first transaction. She claims she never charged us but my mother noticed that it said approved! After we spend ten minutes explaining yo her that she is trying to double charge, she catches her mistake and then goes off on a rant about how she is Muslim and doesn't cheat people then claimed that I had mental problems. I reminded her that she had a camera that was recording everything and yet instead of stopping or apologizing, she yells at us to get the hell out of the restaurant. Rest assured we will never give this location business again. Btw I was with my 6 year old autistic son who is presume put her in that bad mood as my mother wasn't the only one who received mean looks. I'm just really upset and appalled by what I...

Rather disappointing experience today…. My husband got take out for us and all of us found our bread to be extremely stale. We usually go here for subs because we find the staff here very hard working and friendly. They have come to know us as regulars and often remember our preferences without us saying anything. You can tell it is a family run local business so we’re happy to support that despite longer wait times as some have mentioned. Unfortunately, if you’re going to serve your loyal regular customers ridiculously stale bread, it leaves a bad taste in our mouths in more ways than one….. treat your repeat customers better…. ☹️

UPDATE: the only “contact us” link on the website that I see is related to your rewards program…. I also left a review on your fb page - there is no option to send a direct message there…. If you truly want to learn more about our experience, I’d be happy to share more but honestly, what more can I say? The three subs we ordered were all on different types of bread and all were very stale and obviously not baked...

This place is gross and customer service non existent. A "manager" who's never there and hides. Bought some sub sauce and it was expired. Went back the next day to exchange it and they were all expired, so asked for a refund and they didn't want to give it to me with no receipt, but I ordered online and actually did have the receipt so after a lot of hassle they finally did. Btw, they dont issue receipts when you walk in, so im sure were counting on the fact I didnt have one. Then this past weekend my husband picked me up a sub to bring to the hospital for me and the bread was hard as a rock and moldy. Like how the heck you gonna make a sandwich with such obvious moldy bread. Disgusting. When I called to tell them the lady just said it wasn't her who made it and said she can't refund because manager not there. I left my name and # for the manager but of course will never hear back. I am sick with cancer so not going to go in and fight with them over a sub but will never set foot in that place again. The health department needs to...