Canadian Pizza Unlimited Okotoks — Restaurant in Alberta

After a longest time Canadian Pizza Unlimited had done the Justice it deserves in Okotoks. Me and my other half ordered a Medium size pizza and the Service was excellent, took our order in very Professional and friendly manner. Definitely the Gentleman on front counter Name Ruwan very Knowledgeable in the industry and Suggested us the options available in store. Didn't take much time for us to realize he's on the process of preparing it. The Aromatic feeling we got, as the pizza 🍕 was getting baked filled our senses made us really looked forward to enjoy our Tandoori chicken Pizza. In less than 8 minutes approximately we received our pizza and the Presentation, Aroma and the Taste - The three main Ingredients in Food, was all fulfilled. It was cooked to perfection and Ruwan definitely reflected the experience in the industry and after insisting he reviled he's a Culinary School graduate n Definitely he showed n reflected from the outcome from the Pizza 🍕 he served. Thank you again for keeping and setting a new Standard in Pizza in Okotoks. Definitely we will spread the word among our friends...

Worst service ever from this location. I ordered online for pickup today July 30 at 1820h and when I got there at 1825h they said they never received my order. Thank god for confirmation emails so I showed this to Hasan (manager?) and another lady that works there but both said they didn't receive my order. But if I waited 10 min my order would be ready. So I told Hasan what I wanted and he wrote my order down. He said 10 minutes... these 10 minutes became almost 40 minutes! Hasan gave me a $3 discount for the inconvenience! LMFAO! REALLY?! I don't expect to get my food for free but common, $3?! My son wanted CPU pizza for his Bday and now we spent 40 min of HIS time waiting for pizza.

So I get home and surprise surprise... some of the toppings were MIA! Called Hasan and told him about this issue but I didn't get a lot of reaction from him.

This is not the first time that they screw up order and in think this is the last time in ordered from this location. Worst...

We have had wonderful experiences with this restaurant in the past and always order the same thing, NEVER have we paid a delivery charge (since it’s “free delivery within town”). Just now I tried to order our usual and the young man said it’s $4 for delivery. That’s not much but the fact of the matter is, it’s supposed to be free, the menu advertises free deliver within town... I spoke with the manager (or owner, not sure which one) and they were quite rude while trying to convince me to pay a fee I have never paid before. He tried to tell me that it’s only free if the order is over $60, which I found ridiculous. He finally said “do you want the order or not, I have things to do”. To which I replied, “no, I have never had anything but wonderful service and food from you but this is wrong”...