Tim Hortons — Restaurant in Alberta

I go to this Tim’s a lot and have pretty good interactions there! I normally interact with the same lady and she is amazing and unbelievably sweet. this morning I went to go get a coffee, it was raining (for context) I was greeted at the speaker and I started relaying my order the lady on the speaker didn’t hear me at first and I thought it was because of the rain ( I used to work in fast food and our speaker would cut out if it was stormy). I apologized and tried to speak louder so they could hear me and she heard me the last time and I thought it was good! ( I drive a truck and I didn’t realize it was that loud it’s all stock but I guess I didn’t realize how loud it must sound in the speaker) anyways I get to the window the man taking my payment barely acknowledges me and takes my payment and then starts saying ( “you should have turned your truck off it’s to loud” and that’s totally fine I understand that and I apologized and told him I didn’t realize but he was giving me like the stink eye and his tone was very rude even after I apologized he continued to repeat himself in the same condescending tone and I was just dumbfounded and I truly did not understand how I deserved to be talked to like that I’ve interacted with him a couple times and it’s always a rude interaction y’all seriously need to either teach your staff proper communication and treat them better because I’m sure they have that attitude for a reason. Very embarrassing...

I just had the rudest experience of my entire life with Tim Hortons at 18 Southridge Drive, Okotoks, Alberta. My drive through order is VERY OFTEN incorrect at this location so I have started to check it before leaving. Usually the incorrect item is cheaper than what I have paid for & I am tired of feeling ripped off by Tim Hortons. Today was no different. I ordered a blueberry scone & when I got my order it was a blueberry muffin. I handed it back to the worker at the window telling him that it wasn't what I ordered, it was a muffin not a scone. He then proceeded to argue with me that it was blueberry & it is what I ordered. I was so frustrated I told him I ordered a scone for the 3rd time. He then started yelling through the restaurant that I shouldn't be mad, and then came back to me & started yelling at me again. I thought normally the process is to apologize for the error & smile. Not this man, he was screaming after me as I drove away. Oh and I still don't have the correct item that I ordered. This to me is unacceptable & no way to treat a frustrated customer when YOU have made the error. I will be taking my business to McDonalds from here on. I have no need to be screamed at first thing in the morning by someone that has made a mistake on my order & I am tired of eating or drinking incorrect items served by...

I’m writing to express my disappointment regarding an experience I had during my visit on June 6th, between 7–8 PM.

When I placed my usual order — a half French Vanilla double double — the man at the register made an unnecessary and unprofessional comment, saying, “It’ll be too sweet.” I find this inappropriate. Customers should be able to order what they like without unsolicited judgment or commentary.

Additionally, I intended to get the wrap as a meal, but I was under the impression that it already came with wedges. After paying, I politely asked for clarification: “Sorry, is this a meal?” Instead of a helpful response, I was met with a harsh tone and attitude. He stated that he had already asked me, making me feel like I was being scolded for a simple question.

Employees should never take out their frustration on customers. A moment of confusion does not warrant rude behavior, and the lack of professionalism left a very negative impression.

I hope this feedback is taken seriously. I do not feel welcomed returning to this location, and I would not recommend it to others based on how I...