J&A Chinese Restaurant — Restaurant in Alberta

Placed an order Saturday afternoon ahead of the Sunday New Years Eve Rush.

Pick up order and start heading back. Get a call from them saying they forgot a bag, slightly annoyed but turn back and go pick it up. No big deal at this point. Get home and unwrap our Bags. Find that out order of 4 egg rolls was changed for 4 orders of chicken wings. Had ordered sweet and sour chicken and palace chicken, they look exactly the same. Tried the Chicken to make sure. Ya definitely the same chicken.

Return and now I'm really annoyed. Inform them of the issues. Get an argument instead. They tell me that Palace chicken is the same as sweet and sour chicken only more spicy. I've tasted both, it's the exact same thing.

Get my money back for the erroneous food. Then they said that they'll throw the 4 egg rolls in to cook now. They Try to give me a total for the egg rolls. I say nevermind and start to walk out, they yell at me to stop and tell me that they won't charge me.

Last time we ever have food here again. Food is now cold, sauces are the same, service is HORRIBLE!

Take your...

Ordered take out a few times over the last few months, first couple of times were great, food was good and on time. The last two times we ordered they told us a time which was an hour and when we got there still had to wait 20 minutes, food was good though. But the very last time we ordered & it will be the last time, they told me an hour I got there and they said it wasn’t quite ready, so I sat down, after about 20 minutes I asked how much longer and was told they were just starting it, but was sorry as they were short staffed, I do understand but do not tell the customers an hour and then have them wait in the shop for a further 30 minutes please be honest and say an hour...

TERRIBLE customer experience!

We had been a customer for 2+ years. Tonight, our order was missing 2 of 4 dishes and had we paid for all 4 dishes. I called to let them know figuring we would pop back over to get the missing dishes.

Instead, the Owner got on the phone and said her staff member had packed the 4 dishes, calling me a liar!! Why would I lie about missing dishes?!? This went on for a few minutes, where she repeatedly accused me of lying.

There was no accountability taken for what was a small error on their part. And they’ve now lost good customers.

I went back, gave the 2 dishes to them, and got a full refund.

I will never return and will ensure those I know do...