Saigon Sub Okotoks — Restaurant in Alberta

ZERO Stars!! I have eaten at many Vietnamese restaurants and also love to cook the cuisine. This was by far the WORST service and EXTREMELY POOR food quality. Upon arrival I was asked if it was for one person aand then I was directed to find a seat. No hi or welcome. A girl came over and asked me 'are you ready to order '. I ordered their lunch special which was a sub with spring rolls and a pop. I chose the lemongrass chicken sub with cheese and a pepsi. The spring rolls were cold and dried out. Then my sub came out and the gentleman serving it was the only one that said 'is that everything that you need.' The lemongrass chicken sub was soaked in sauce and the bread was extremely soggy. In addition the sub was very bland and barely edible. When I went to pay there was no greeting and there was no asking how the food was. If you want EXCELLENT VIETNAMES FOOD, drive 15 minutes to Mahogany and eat at Pho hoan Pasteur...

I have mixed feelings about this place.

Hear me out: the food is incredible. Crispy bread and veggies are great. The subs really are some of the best Vietnamese Subs I have had. And the Bubble Tea! Oh! It is so good - the boba is always perfectly cold and firm but not frozen and the consistency is creamy and delicious without fail...

But the service.

The service leaves a lot to be desired.

Don't get me wrong - they are very friendly! But I have been a number of times and each time I go I wait... and wait... and wait... as the employees chat with each other, meander around, and generally take their time with every little movement.

The first time I went I thought maybe it was just an off or busy day, but the next few times my experience was identical to the first. Because of that, I'm only giving Saigon Sub 3 out of 5 stars. When the service is consistently slow, it's disappointing... but at least the...

I really wanted to like this place. The service was very kind and friendly. Prices are average, not cheap but fair for the size of sandwich you get. But I ordered a veggie sub and it was very very salty and I couldn’t eat it. Perhaps I will try again, but first experience here was not a positive tasting one.

Edit- in response to shop’s response: it’s a kind offer and I would have come back had i not grabbed the sub on the run; I have had many banh mi veggie subs before, it is not a question of palate. There was way too much soy sauce and it was not evenly distributed. But I changed the star rating for your proactive response to my...