The Den Pub — Restaurant in Alberta

March 17th Only about 3 other tables occupied when we arrived, ordered drinks and thought great place, close to work and would be back. An hour later we asked if our order was forgotten and "No, no, we are just busy and share a kitchen with Montana's". About 3 or 4 other tables came in after us and got served while we were waiting and wondering. Eventually waitress came back and said that there was a printer issue and they indeed didn't have our order. So over an hour and no food, will not go back ever and would suggest all reading this pick somewhere else. No apology ("not my fault" "it was the printer" "we're busy", etc.). We have even ordered in for our company 12+ persons in the past but we are done now, never again. Won't let me give "Zero Stars". No break on drink bill made it seem like we were in the wrong and if looks could kill! Happy St....

Have been going here off and on for 5 years, in-between covid. Stopped today and sat by the VLT machines, waitress was right there pleasant and took our drink order. Told her we would order food in a bit. Eventually went down and asked for menu's and what the specials were. That was it. Sat at the table and waited, beer was empty etc. The bar had 1 other couple in there. I went up and paid the bill, 2 beer. Probably the worst service I have had at the...

I was at the den tonight for karaokee and I seen the waitress (allissa) get a blanket for a regular customer that's older and comes in every week for karsokee. The customer was feeling cold. Allissa didn't hesitate to help male this customer feel warm. Not only did the customer warm up but it warmed my heart to see the her go the extra length for her. Kkodos...