Wendy's — Restaurant in Amherst

Always check your food if you are brave enough to order from this location. When I arrived tonight just after 8 p.m., there was one table of 4 and a woman who had come in from the drive-thru. The woman from the drive-thru needed a missing burger from her order, the table of 4 had to return 2 of their burgers, ask staff repeatedly for drink cups, water and dressings for their salads. My baconator was completely RAW on the inside, which after looking at other reviews, isn't the first time this has happened here. The drive-thru and dining area were not busy and multiple staff were standing around goofing off (mostly just doing absolutely nothing, one staff member was wearing a paper bag on her head), one tall blond woman and the one male on staff tonight seemed to be the only ones actually being productive. Absolutely unacceptable and disgusting. As someone who has worked in food service for over a decade, I was baffled by what I saw tonight and I truly hope management/head office can help this location to be on par with the standard set by other...

Service has gone out the window. More than once Ive placed mobile orders and the kitchen has always been quick to make it, but the staff working the front take 10 and 15 minutes to move the food from the island to the tray. Cold food just gets microwaved in the wrappers and it just ruins the whole experience that Im paying for. The negative highlights were short tempers, eye rolling, cold food, short staffed, and not washing hands after cleaning the floors, washing on top of tables and under them, changing garbage, then taking orders and...

They always get your orders wrong and workspace is not sanitary, staff are rude and disrespectful, you're lucky if you get your food warm after 30 minutes of waiting in line. I paid $2.29 (money that I work hard for) just to get a burger with a piece of lettuce the size of a toonie. Yes I like their food but not enough for me to be getting my order messed up every time, this place is...