Sushi Kui Japanese Restaurant — Restaurant in Aurora

Me and my friends came here previously and before our todays experience we would say it’s an amazing. Place but after today I change my mind… me and my friends went in today hoping to have a good time, first of all, they forced separated the people who were getting all you can eat and those ordering from register menu, fine until now. Then one of my friends saw tiny hair in her shrimp tempura and when we told them they tried to convince us that it’s not hair (mind you it was one lady arguing with us the entire time), we said okay fine we continued to other our food, then one of my other friends found a Tory hair in hair sushi and we confronted them again but still same answer as before!! The lady told my friend that “if you don’t want to pay just say it” and of course that was hurtful because that’s not how we planned our day to go!! We got up to pay and go but because of the horrible customer service we were not expecting to pay full price because we barely ate anything first of all and secondly it was horrible costumer service… we had to argue for one of my friends who had her first bite of the shrimp tempura to not pay because she literally did not eat anything !! We still said okay and my other friend with the sushi issue still paid full price although she literally has only one bite of that sushi … anyways all of us who got all you can eat and Barry ate anything had to pay full price!!!! At first the lady said 20 dollar's each but then at the end our total all together came to 118 dollars which was the original price with absolutely no discount!!! Ruined our day to the fullest we are not happy customers. Last time I came I was so happy with everything that I brought new customers but this is just not acceptable who’s I didn’t came to this place today. NO...

I came here a few years ago and had a nice experience. The food was good and so was the service. This time around did not even come close to comparing with my first visit. We came to enjoy the patio considering there are not many sushi restaurants that offer this and as soon as we walked in the waitress was extremely rude and pushy. She demanded we ordered our drinks right away and didn’t even give us a moment to settle in. Every time she would come to the table she made it feel as though she had to rush away to be elsewhere and that we were inconveniencing her. We were the only people there by the way and all she was running to do was go on her phone inside...

The food was less than mediocre and we left completely unsatisfied. When we finished eating we were not asked if we wanted anything else, instead we were told to go inside to pay. She practically threw the machine at my boyfriend and told him to check the price while she was on her phone and having a conversation with the chef. It’s smelled horrible and dirty inside and the sushi chef was not even wearing a mask when we walked in to pay.

I am extremely disappointed and dissatisfied and I will never come here again, I understand times are difficult during COVID but this was...

Unfortunately our experience with sushi kui was not a positive one When we called to order we asked if the restaurant was under new ownership and we were assured it was not. I found out as soon as I had a bite of the food that it was no longer the same owners. We used to go to sushi kui once a week pre pandemic. Haven’t gone since and couldn’t wait eat it again. We order hand rolls, Maki rolls, steamed rice and crab rangoons. The rice and crab were good. But the hand rolls I couldn’t bite off the seaweed it was so spongy. Had to use my fingers to tear it. We had asked for extra crispies and they did put them on The maki roll didn’t have any crispies on them, and kept falling apart when we’d pick them up. I went online after eating very little of our order to see reviews and that’s where I saw they had indeed changed owners. I called restaurant to say we weren’t very happy with the food or being lied too and the owner hung up. So needless to say, we will not be going back. Prices up, food substandard, too many other choices in Newmarket/aurora now. Too bad, it was our favourite place...