Tim Hortons — Restaurant in Aurora

Terrible customer service. I visited this location and had a terrible customer service experience. I visited the drive thru and was charged $13 for one cup of coffee . I paid for my order and then the guy confirmed my order . I told him I only ordered one cup of coffee which was cold . The guy scanned my card and redeemed my points . I told him I only ordered one cup of coffee which can’t be $13 this is not Starbucks . He told his manager who was very rude and unprofessional and did not apologize for the mistake. That day I was late for work because of their mistake . I also received a very cold coffee . After the manger charged me for the coffee. I contacted the owner of The store who emailed me after 5 days and apologized and asked me what happened . When I replied back to her she ignored my email . When I followed up with the owner whose name is rachana I told her that I am upset and she said oh if that how you feel about us . Shame on you that you are the owner of this store because you don’t know how to treat customers. Now I understand why the manager was rude because customer service comes from the top...

Tim Hortons is garbage. Over 2$ for a Dingy micro-plastics-infused bottle of water thats been sitting there for a long time... coffee is low quality, and always manages to taste like its been sitting there for a long time, even if you tell them to brew a fresh pot and wait the 6 minutes for it. The Donuts are made with low quality ingredients, the sandwiches are overpriced yet dull and bland. The stafg at this location Aren't too bad and just doing their job, but you can tell they aren't hiring someone who isn't from a country that cooks with their bare feet; time to stop supporting tim hortons. Youre better off investing in a thermos and keurig, or at least go to a real Cafe or Restaurant that serves coffee, such as the...

Upon moving to Aurora this past August, I have given this Tim Hortons location plenty of opportunities to provide friendly service when ordering my coffee and related items. I found it absolutely laughable recently that one of worst servers that I have ever experienced took it upon herself to hand me a survey slip and asked me to complete it positively. You’ve got to be kidding me!! I threw it out!! Here’s my review - Starbucks up the street should do customer service training for this Tim Hortons staff. Service with a smile instead of, “What do ya want!” Get your...