Subway — Restaurant in Barrie

My son and a group of friends went to this location. They bought food and a drink and shared the drink (which I explained to my son was not ok). They got 2 refills and the employees asked them to stop getting refills. My son didn’t understand this as it is free refills. They wanted them to pay for a new cup because they believed they had 6 refills. However, all of their syrups were out except Dr. Pepper so they had to dump 3 of the drinks. The employees started yelling at them and dropping multiple swear words. The boys looked up the rules and it did say they are only allowed 3 refills, which technically they had 2 because of the syrup machines. They apologized for believing it was unlimited. However, they stated that they felt that they should not have to purchase a cup given nobody told them the time and items not posted. I explained to my son that in the future, they should not share drinks and that they need to purchase their own as I agree with this. What I don’t agree with at all is that two grown employees of this subway felt it was warranted to curse out children. Especially children who were not cursing or yelling back (because they are good kids and us parents would not tolerate such behaviour). The employees were is completely out of line and their behaviour was unacceptable. Upon speaking to the Assistant Manager Parth, he proceeded to tell me that while they have video of the event, they don’t have audio and his employee denied swearing so my son must not be telling the truth. He said he can’t do anything but I could have the owner call me in 15 days when he is back in country. I feel this is a disturbing situation and should not be allowed. There is a right and wrong way to deal with customers (of any age) and this was NOT...

Alright so boom, I there seen and I g the rip a man is buying three sandwiches like people don’t have places to be but okay.

I ask shorty to make me one of those new snackwhich things and she’s looking at me crazy, I had to point to the picture and show her, okay so cool.

She gets the bread and I guess it’s frozen or whatever so she puts it in the microwave and I guess cooks it for to long, at this point I didn’t know they. Then she asks me if I wanted it toasted and I said yes please, and I guess the frozen bread, microwave to toaster combo was a bit to much for the small little bread to handle.

I finally get this thing after being hungry all day and bite into it and no word of a lie it is like eating convection oven warmed stale crust. Like this thing is TUFF, but I was so hungry that I had to just eat it cause I already stood in line for 15 minutes to get this thing.

Sandwich and store get a 1 start still although I’m sure home girl really tried and she was great, but the sandwich outcome has tainted my subway appetite outside...

Went in there to grab a healthier breakfast. There was utter chaos inside. They were taking a delivery through the front door so it was freezing inside. The only employee took her sweet time coming to counter to serve us. Then they only had white bread ready. Right after making the first sandwich she turned her back on me and started loading the oven with cookies. When she was done she started wandering around and ignored me. When I said "excuse me", her response was "you'll have to wait, I have 80 things to do". How dare she say that! I have a business too. Bread should've been made already and clients come before cookies and her imaginary list of tasks to complete. A client is NEVER on the bottom. I declined to place an order when it finally came to be "my turn". I won't be back to be treated second, third (or eightieth) on THEIR...