Mary Brown's Chicken — Restaurant in Brampton

At aprox. 3:45 pm We ordered 2 spicy big Mary Sandwiches, a 2 piece chicken with waffle fries and 2 bottle pop. We dined in . We noticed that the sandwiches had on more sauce than the usual. We took couple bites and it was also salty we used a napkin and wiped some of the sauce off. Then we gave up. I asked my hubby to return them he told ne to forget about it. I couln't i proceded to the cashier and explained to her. She then told the girl that prepared the sandwich what i said. None of them said a word to me. I only saw her called a female. The female went to the back then that female came to me and asked me what happened I told her what happened. She told me that she and the female who prepared the food have been the longest employees and she knows what she is doing. I said no matter how long you are doing a job mistakes can happened. I showed her the sandwiches and she said they look fine. I showed her the napkins that i used to wipe some of the sauce off. She said to me next time i come in to ask for less sauce. I told her that i have been coming here every Mondays for the past 2 months and never had this problem. She went on to say that she aked her and she said the put the correct sauce on it. I am a chef and i told her if a customer make a complaint i am not going to defend myself nor my employees. I will correct that mistake by offering an apology Then offer another item or refund. I was never given an apology. I was offered another sandwich or refund after arguing for about 8 to10 mins. I asked her who she was . She told me she was the supervisor( she never had no uniform on) That supervisor needs to be retrained. 1) Customers are always right. 2)She should aplologize take the items back and offered another back or refund. This lasted 8 to 9 minutes. Thats why i didn't accept another one or refund. At the end it woud have seem liked i begged for a sandwich or...

The worst Mary Browns ever. Just finished grocery shopping in the area and was starving so I decide to get Mary Browns right in the same plaza. It was Friday evening & they literally had no staff & all the front person would do is take care of skip & Uber orders. Second of all, I placed my order for 2 sidekick sandwiches & clearly said NO MARY SAUCE, SUB MAYO. Then a poutine with SHREDDED CHEESE. The girl did not enter it in the system & I asked her if she got it , she said yes. Get my food, the sandwiches came with the Mary sauce I did not ask for and no mayo. I check my poutine & instead of shredded cheese I received cheese curds. My whole order was completely wrong. I give it back for them to remake. Get my 2 new sandwiches & AGAIN they put the wrong sauce. They then put SPICY MAYO. Not once did I say spicy mayo, and they argued with me about what I ordered and said it comes with spicy mayo…. No it does not because I order this same order all the time at another Mary Browns. Had to ask for a refund and leave as a hungry pregnant person because not 1 person there has sense. The service was TERRIBLE. I really do not recommend this place. Would give 0 Stars if I could to be honest & that’s even...

First time here as I am a vegetarian, they now have plant based this is why I went here and for 2 other meat eaters in my family. I asked for a plant based burger, the girl said, the original flavour and I said yes. I get the bag of food and look inside, no plant based burger and said this. The girl said it's in the little white package!! I took the package out and their version of a burger is a finger food bun and plant based crispy nugget!!! I couldn't believe it!! I said, are you kidding me, this is not enough to eat. Might of been good for a 3 year old to eat. I said, how much did this cost, she said $4!!! Usually they cost $10 which of course are an actual burger size. I think this place better start letting people know how big this plant based burger actually is!!! I go to Pizza Pizza usually and get theirs which is really good by the way but thought I would try this place. What a mistake...