Terrace On The Green — Restaurant in Brampton

Wedding Date: Saturday, May 10, 2025

We hosted our wedding at Terrace on the Green, and while the ceremony was beautiful, what followed was a string of red flags that turned our special day into a series of disappointments.

First Impressions & Presentation

While the Pergola ceremony went smoothly, guests immediately noticed the grass wasn’t cut and entry carpets were dirty. For a venue that hosts weddings, these details matter—and they set the tone for what followed.

The Service

We were promised hors d'oeuvres from 5:30–6:30pm. Only 4 of the 6 were served, and just once. My wife asked the idle staff about it, and they seemed unsure. I also spoke to Nikolche, who assured us more were coming—but by then, guests were seated for our entrance. Staff scrambled to bring trays out just before our grand entrance. Not a good start.

The Bar

We finalized our alcohol list days earlier and even made a sign. Later, our planner told us Nikolche removed it because they might run out. Why not just tell guests if something runs out? The bar also tried to charge my dad at what was clearly an open bar, until my sister intervened. How did staff not know this?

Dietary Restrictions

We had four guests with dietary needs and clearly documented everything. Still, two guests who couldn’t eat pork were served pork soup—twice. A third guest waited over 2 hours for food. We were told guests should’ve “made themselves known.” Absurd, considering our planning. Ironically, our fourth guest, who was pregnant and requested well-done steak, got hers—completely contradicting that excuse.

Bridal Suite Key

Only one key existed—held by Nikolche. When we asked for a spare, we were told others had gone missing. The keypad lock on the door wasn’t activated either, and when our maid of honor asked about using it, she was told not to touch it. At one point, Nikolche waited outside in case anyone needed access—which we appreciated—but it wasn’t sustainable. Eventually, we had to leave the room unlocked all night. Our wedding planner said she’d never seen this before.

Hair in Our Food

Trying to stay positive, I took a bite of steak—and found a long blonde hair. I’ve worked in restaurants; I understand mistakes. But then my wife found the same kind of hair in hers. We’re both brunettes. It wasn’t from us.

I could’ve let it go if it were just me, but seeing my wife devastated on our wedding night was the final straw. Our planner took the food back. No one explained what happened. Nikolche returned briefly to apologize—then disappeared.

No Accountability

That night, we asked for a refund of our prepaid tip and both meals. Nikolche agreed it was unacceptable, but said he had to speak with the five new owners—whose names he wouldn’t disclose. He promised a resolution within 24 hours. That came and went.

Four days later, we finally got a call. Instead of a refund, we got excuses: you got more expensive hors d'oeuvres, extra seafood, and early access for photos. All things we either didn’t ask for or expected as part of the package. He also mentioned we didn’t tip more at the end. Why would we?

His offer? A free dinner. We declined. He said they didn’t prepare for us to say no and that he’d speak to ownership again. We still haven’t heard back.

A “Hidden Gem”?

Terrace on the Green is described as a “hidden gem”. In reality, it’s a buried warning sign. Leading up to the event, Nikolche often forgot our wedding date, despite 15+ months of communication. The day before the wedding, when I paid the final balance, he asked, “What day is your wedding again?” I had to say, “Tomorrow.”

During planning, he even increased the service fee in the contract without our agreement. Thankfully, we caught it. Based on everything, we doubt we’d have seen that money again. Ironically, had the night gone well, we had planned to tip above and beyond.

Final Thoughts

The ceremony was lovely. The music and our guests brought joy. But the venue itself failed us in ways we won’t forget. A wedding should be the best day of your life. Ours was—for all the...

On Friday October 29, 2021, my Boyfriend and I went to Terrance on the Green to celebrate our anniversary. We had never been to Terrace On The Green prior to this and wanted to go. I loved the drive up the hill and when I walked in, I really got that old time feeling (same feeling I get when I walk into the Old Mill in Toronto). The atmosphere is quaint and clam. The table settings were simple yet romantic. Their menu isn’t small nor big, but just right. The few tables around us were not busy, but the food coming out smelled and looked delicious. We ordered Grilled Calamari for our Appetizer and shared. For dinner we each had our own meal. My boyfriend had the Seafood Linguine and I ordered the Scallop Risotto. For Dessert we went with the Brownie and warm Caramel with 1 scoop of ice cream on top to share. We were so full we only ate half of dessert. My boyfriend had a beer (Stella) with his meal, I had a Purple Martini. We also drank a lot of water. Our waiter was friendly just like the atmosphere, but it was upon leaving (for me) when things began to change. While my boyfriend was driving I didn’t feel so good – I couldn’t explain it. We got home in about 20mins and within the hour I was vomiting my entire meal up, accompanied by a massive headache and major stomach pains to which I laid down on my bathroom floor for a while. I definitely had food poisoning from my Scallop Risotto meal. The next day (Saturday mid-morning), my boyfriend called this establishment and spoke to someone named Alex (I believe that was his name). We told him we were there last night and that I got food poisoning from my Scallop Risotto meal, but that he (my boyfriend) was okay because we ate different meals. My boyfriend explained we just wanted to let them know so that we could (hopefully) prevent anyone else from getting sick and advised we wanted nothing from them – no refund or anything like that. Alex didn’t take our names or #’s. Alex first asked my boyfriend if I went to the hospital, to which he (my boyfriend) answered no. Alex simply said he was sorry and would check (we presume that meant the kitchen) and thanks for calling. That was it. I don’t know what I was expecting from the establishment as a response to our phone call to be honest. My boyfriend is not a confrontational, question asking, type of person – that’s more me, but I was lying in bed recovering from the vomiting on and off for 3 hours so I wasn’t in a position to say anything. Maybe I was expecting a call back from a Manager or a question during the phone call (at minimum) to find out whom we were (name, telephone number, time of reservation, etc.). I guess I was personally hoping for something that showed a little more customer service/care from them. As I said, we didn’t want a refund or anything. Other than this unfortunate experience, I would have given them a 5 start rating, but I went with a 3. I may go back one day, but not...

The owner yelled at my friends!!!

On Aug 19, my fiance arranged to have a room for a proposal as we were having our engagement dinner celebration here as well on Aug 22. He spoke to a very nice gentlemen named Nick and all details were worked out. It was organized with our friends to come at a certain time to set up the room for the proposal. When my friends arrived, the owner Alex immediately started yelling at my friends calling them and my fiance a liar, that there was no room booking, saying they were too early to set up and that no such arrangement had been made. He was completely yelling at them and raising his voice instead of trying to calmly understand the issue. Even if my friends were early to set up, he could have explained this to them in a calm manner. My friends could not reason with him as there was too much yelling going on. They decided to call my fiance who had to drop what he was doing (in the middle of a meeting) to come and resolve the issue so that they would let my friends set up. When he got there, he explained he spoke to Nick about this arrangement and the issue was resolved almost immediately. It's ridiculous that it came to this extent for some sort of resolution, all that had to be done was confirm this set up with Nick. Instead Alex chose to yell and humiliate my friends who were simply doing what they were told. Absolutely zero customer service skills were displayed here. This was supposed to be a happy day for my fiance and I, instead we will remember this and Alex's behaviour for the rest of our lives now and how our engagement was ruined by him. If we had not put down a deposit for our engagement dinner that weekend we would have easily gone somewhere else to celebrate as he does not value his customers. I was completely shocked at this disgusting behaviour, it is unacceptable to speak to anyone like this, especially your customers.

The dinner on Aug 22 went well and service was great. However I did overhear him make a comment "they're going outside again". All we were doing was going outside to take pictures as the back area is beautifully set up with flowers. I don't understand what the issue with this is.

I was hoping to have my wedding here but after this experience this is certainly not happening. Thank you to Nick who handled this situation well. Unfortunately I will never...