Tim Hortons — Restaurant in Brampton

I visit Tims oftenly as this location is nearest to my place so from last few weeks I noticed that when i visited for iced coffee they always say its sold out and i wish there would be zero star option to rate this place , as the employees in the evening don’t want to work and say that iced coffee is sold out and you can come in the morning and when i asked what’s missing she replied no coffee and i was like tim hortons for coffee and she said sold out its just they don’t want to work and I waited in the line for 20 minutes as the service is really really slow and she replied sold out at least they should inform the customer who are waiting for long after work that we are sold out of the drinks komal as I don’t even know is the right name because when i asked what’s your name the girl working replied I don’t work here i mean if you don’t why you wearing this uniform and then she replied actually i work only day here and another location if you are wrong that when you hide your name I kindly request the management and team to take this matter in consideration as its not even midnight where customers can understand something its just 5 clock and people are saying sold out like if its sold out you have to make it as there is alot of time the...

Wish I could give them stars in negative . Every time I saw these two same girls working there giving poor customer service to people coming in . It is my 3rd time visiting to this Tim’s location just because it is near to my home and everytime these two employees will give me the solid reason to think 10 times if I have to visit here ever in future. They don’t care about customers coming in and waiting in line to place an order. May be for these girls, it is not a workplace rather it is their personal cafe where they can ignore anyone else’s presence and keep themselves busy in talking. These two girls can show their low standard unprofessional attitude and may be that’s why people have started preferring coffee from Starbucks. Literally this location serves the old bland worst coffee and that also with no positive gesture. Which tim locations has employees that keep back to their customers while doing nothing except talking. Literally if they keep on serving the people coming at this location with such a filthy atitude, everyone will drive or walk to other nearest Tim’s location to save their day and...

Been buying coffee here for 16 years. When the owner got rid of Shawna(Manager)the place went downhill. I sometimes want to jump over the counter and serve ppl MYSELF. The current manager has NO CLUE how to manage. I would personally like to talk to the owner of this location and school him on what a good manager looks like. You ask for milk, they give you cream. No one has a basic understanding of customer service. In the mornings ppl have to get to work and these employees do not care if there are 10 ppl in line. This is a direct result of poor management. The coffee isn’t even good anymore. Sometimes when I pull up and see the line out the door I turn around and go to another location. I’ve quit this location on numerous occasions but bc it’s close and convenient I still go there. The quality of employees and service has certainly gone down and that isn’t a good look on Tim Hortons. Maybe Tim’s should stop taking incentives to hire...