Xaymaca Restaurant — Restaurant in Brampton

This was my 1st experience at this restaurant and will be the last. I feel that people who own restaurant should be able to balance their take out clients vs their in person clients and to teach their servers/staff basic customer service. Tell me why I arrived at this location around 3:45pm and DID NOT RECEIVE FOOD UNTIL ALMOST 8PM. I know you're wondering why stay. Mother's Day Menu. Met my in laws for a late lunch they arrived shortly before my husband, my son and myself arrive. First impressions what a pleasant place to have a meal. Staff greeted us, very nice and polite. We got settled in and now about to place our order. Server wanted to know if we were ready to order, then she realized hey I forgot the menu. She did not return until about 15-20 mins. Ok at that time no big deal as we killed time by talking to one another. Server comes back after 15-20 mins later to ask if we're ready. We advised yes but she forgot the tablet to place the order. Lackadaisical our server was, it was ssooo frustrating to repeat to ask to get their attention for thi gs that are needed. Example my inlaw ordered ice cream but she forgot the spoon, then you had to wait extra amount of minutes for her to return. So because I was getting frustrated with the long wait for my food I let the restaurant know how unhappy I was with their service. The chef told me that everyone has to wait with a no care attitude. Hey I understood that there's always a wait no matter where you go, but not for 3.5 hrs for food. This is not Scotchies. My in laws got their food at 5:30 pm. I figured we would get ours about 6ish. Staff guaranteed that our meal was coming. Well that didn't happen until almost 8 pm. Arrived when sun was up and left when the sun went down. We've invested to much of our time to just get up and leave. Plus it's Mother's day need I say more. Finally received an appetizers after 6 pm after voicing my opinion with the chef. But still had to wait almost 2 hrs to receive the food. Lobster n shrimp. What it look like it could feed a toddler for the portion that my husband received. DISAPPOINTED for $65 dish +$3 for veggies. My dish was jerk chicken, pork and ribs with steam veggies. It was the most was pathetic dish I have every received from a chef who claims they can make authentic jamaican dishes. I received not the ribs that everyone here is displaying, but dried up ribs less than half a rack, chicken that wasn't jerk but looked stew and the kicker JERK PORK MIA on my plate but want to charge full price. This is why it's hard to support people that look like me because it's always a disappointment. If I could really rate this restaurant it would be in...

Let me start off with the positive.

I’ve been going to this place for many years and I have recommended this place to PLENTY. Although I will say that the customer service can be improved, I’ve always thoroughly enjoyed the meals that have been served here.

Nonetheless…fast forward to today, I ordered a jerk chicken Alfredo- a meal I order and enjoy every Sunday. However, today for whatever reason, it was incredibly salty. Therefore, I had requested to my server to have it re-made, as I just couldn’t eat it. Simple request.

One of the cooks came out. In a very passive aggressive approach, he details that they all tasted the pasta in the back and that it was not salty. I proceeded to tell him that I’ve ordered the same meal year after year with zero complaints. However, it just so happened to be extra salty today and that I would like a new patch. Despite this, he kept on going back and forth with me and proceeded to ask if I had a salt problem (perhaps suggesting a potential medical issue). I found this to be an incredibly inappropriate inquiry for a “cook”, to ask a paying customer. He had zero business asking me such a question. He then proceeded to say he will make the next batch with “no salt”.

It was at this moment that my spirit started to feel very uneasy with him. Like who cooks with no salt? I simply asked for LESS salt. I never requested a “no- salt” meal.

The level of defensiveness and pride in his approach made me feel incredibly uncomfortable (though I can tell he was trying to keep his composure with a fake smile on his face). At that point, I told him “don’t worry about it. I don’t want the pasta anymore”.

Nonetheless, he insisted that he would remake it. To which he did. At that point I was completely turned off but I was incredibly hungry so ate it anyway.

The second time around, he stayed and asked if the pasta was fine. To which I replied, “yes”. Prior to leaving he said next time you come, tell the waiter it’s “the girl who doesn’t like salt”.

This is the first time I have not tipped in YEARS. Although I wanted to tip my waiter- as she was kind and accommodating… am not familiar w/ how they share their tips with the cooks and didn’t want another cent of my hard earned money going towards him.

It’s unfortunate that a restaurant cannot take constructive feedback without having a spirit of ego, defensiveness and pride.

A simple, “I will make it with less salt this time….apologies for the inconvenience”…would have solved everything.

I am not saying not to go to this place. However, I am saying no human is perfect. You will not get it right all the time. Approach mishaps with humbleness. Accommodate a request...

Honestly, don't waste your money. I gave this place two honest tries. I ordered takeout and dined in. I ordered the red peas soup and a chicken sandwich for my takeout order. I was told 10 to 15 mins. When I went to collect my order, I was told 5 more mins. Then another 5 more mins. After checking 2 more times, I requested a refund. Due to it being my lunchtime, I had time constraints. The customer service was extremely lacking. She was rude and very impersonable. Subsequently, I received my 35 mins after I placed it. You would think that after such a lengthy wait, my food would have been decent. It sadly was not. I really had hope for the sandwich. Asthetically, the food was appealing. Sadly, that was the only appealing thing. The soup was flavorless, and my chicken sandwich was dry and tough. The silver lining was the sweet potato fries. They were ok. Dry, but this was the best part of the meal. It was a very unappealing meal. Needless to say, I didn't finish it. The meal came up to $35. What a waste.

Upon the suggestion of a friend, I decided to give this restaurant a second chance. This time, I went for dine in. I ordered the coconut and shrimp pasta and an extra thigh of fried chicken. For appetizers, we order the platter. We chose the chicken wings, jerk chicken spring rolls, and coconut jumbo shrimp. Just a warning the cream sauce that comes with the shrimp is really spicy. Despite the waitress telling me that it had no spice at all. Needless to say, the platter was the best part of the meal. My pasta was filled with spinach. The shrimp in the pasta was tiny. The sauce was soupy and watery at best. It's not worth your money. The silver lining was the frozrn Mango daiquiri. I ordered a mango sunset, which the waitress recommended. Despite that , I was still giving the wrong drink. I will be honest, for the drink being not what i ordered, it was fantastic. Sold 8/10. I finished that for sure. The food, on the other hand, was severely lacking. I really had hoped it would be better. I was wrong. The chicken wings and the jumbo shrimp were ok. I will not be returning to this restaurant. Try your luck. Who knows. To me, it's not worth the...