Humpty's Big Plate Diner - South End Brandon — Restaurant in Brandon

I took my step daughters out for breakfast this morning for a treat to this location. First off they open at 7 am, no arrived to the place until about 6:55am, ok that's no problem I understand. Walked in the sign said please wait to be seated so we did. Waitress comes around the corner with an annoyed expression on her face, says to me just seat yourself we just opened 3 mins ago. Ok and that's my problem why? She wasn't friendly at all, didn't barely say hello. She came to take our order. My girls are old enough to speak and order for themselves, my 13 years old was trying to order, she speaks low and gets nervous, the waitress couldn't hear her so instead of asking her to repeat her order she looks at me what can I get her? I look at my 13 year old and said try again a little louder. The lady was standing there with a disgusted looked on her face. Than took my order and wasn't overly pleasant with me either. Brought our food, which for being the first customers of the day you would think that the food would be nice and hot. The butter (if that's what you call it) wasn't even melted on mine or my 13 year old's toast. My 9 year old got Strawberry pancakes she said they were ok but hard to cut, I asked her if she wanted me to send them back she said no and just didn't eat those ones. I'm not impressed at all with the service at this establishment. I understand restaurants are short staffed and it was early but least you can do is be pleasant. I was perfectly ok with waiting at the table a little longer to get hot fresh food and allow them a few mins to open up. I am disappointed as I am newer to Brandon and have been excited for restrictions to lift and go eat in at this restaurant as I had heard many good things. This was my first opportunity to try it out and have to report I will not go back. Only reason I stayed today is because of my girls they needed a good breakfast before school today and this was the closest place to their school with the time frame we had this morning. I hope management reads this and knows this is a good way to lose customers. The lady working may not be a morning person... ok I get it but that's the shift you are there to work. I believe you can do much better and be more pleasant. I will say that had you at very least said good morning to us you would of got a tip. But since you were rude as soon as we walked in the door and the comment about only being open 3 min, sorry you did not get a tip. My opinion I tip for customer services and good food. I didn't feel we got either this morning. I am sending this person a virtual hug that her day gets better and she doesn't treat other customers like this. Thank you for the start to our day with the mediocre food...

Six of us headed out for breakfast Saturday morning just before 10am. We ended up going past the restaurant in the mall because there was a line out the door of five or more families, next stop: Humpty's. It only took a few moments to get seated, but that's basically when the service stopped. It took several minutes before we saw our server, who had been passed out drink order from the hostest, but it had been a bad game of telephone. The right drinks came out, but in the wrong quantities. One person ordered tea, three teapots came out. Four of us asked for a water, only one came. And we had to wait for quite some time for coffee. It was being made. Eventually the coffee came out and then she took out breakfast order. Four panscramblers and a couple big breakfasts. We didn't see our waitress again until she began bringing the food out. She dropped off the first half of the orders, came back with the second and one of the panscramblers was incorrect. She claimed she had grabbed the wrong one and headed back to the kitchen, and avoided is for a few minutes. We weren't sure if they were remaking it because she didn't come back until she had the right panscrambler in her hand. But parts of it were cold. That one got sent back, but we didn't want to wait for another. So we paid and left, most likely not to head back to this...

So i dont think ive ever wrote a bad review for a restaurant before, but there's always a first. Humpty's by the mall, hands down worst experience ive ever had eating out. We got sat down immediately and our drinks within a few minutes.. than our server came 20 minutes later. Than our food came 40 minutes after that. The table of 6 that came after us got there food before we did.. like they were done eating before ours even came out.. and it came out wrong, cold, and my 1 year olds pancakes were soggy.. and than since we got the "special" i didnt get the 10% off fathers day discount. Our server walked by 7 times after we got our food and never asked how it was, she was so quick i couldnt even snag her to tell her about our experience. I was able to get 1 refill on my coffee in the whole 1.5 hours we were there. I dont know if ill ever go back to there again and i usually go there twice a month.. side note- it was busy, but it wasnt line at the front door waiting to be seated busy.. before today i would have easily rated humptys a 4 or 5 star experience. That being said humptys on the hill is still a good choice to goto. Havent had a bad...