McDonald's — Restaurant in Brandon

I've been here a few times recently through the drive thru and it's never disappointed. It's normally very fast, and even when it's not, the staff are so kind that it never phases me anyway. However, today I saw that the drive thru was way too long for my liking, and so I parked and went inside.

In retrospect I wish I had ordered a simple meal to keep it easy on the staff, but I ordered two customized burgers, so it took a bit.

During my time waiting, I witnessed who I can only assume as two managers being incredibly passive aggressive, loudly, to the staff. They'd yell that they needed out of the kitchen. One yelled at an employee for giving a cup to the customer before the food (with this wait, who cares?). One yelled because someone who wasn't even out from behind the counter yet didn't have his neon yellow vest on "before he leaves the building" (he was in the process of putting it on). It was overall very worrying. I felt a lot for the staff. I could see them all tense as soon as one of the managers raised their voice to complain or lecture (which was at least once every two minutes). I can absolutely see how this work environment can lead to the petty mistakes like trying to get an order out to a waiting customer in the parking lot a little bit too hastily. Or like giving a cup to a customer who had just paid for their drink. Or messing up an order. The staff looked so defeated and had their heads down. I'm sure if they were given a little more grace and compassion, they would learn better from corrections and be more confident at work. How they are treating their staff (at least in this moment) seemed very dehumanizing. It was like they needed to prove something to us customers... As if we all didn't walk into the busiest McDonalds in town. Was very unnecessary and it was sad to watch.

My individual service and burgers were amazing, by the way. I apologize for my anecdotal nature, but I wanted to say something and stress that the staff were all doing great and managed to be kind and polite to customers considering the rush and how the managers chose to intervene/handle problems...

This location can be very hit or miss. Today's visit had burgers was very limited on toppings on both and rediculas amounts of mayo on both fries were soggy, cold, and very little salt (asked for new ones, they were considerably better drink didn't come to the table with the rest of my order. Took a few additional minutes for a medium coke zero order was dropped off and the food runner sounded like he was on speed. Spoke very quickly and didn't give any time for us to respond; just ran back to the kitchen bathroom was a disgrace. Napkins everywhere, streaks on the walls, and the (only) toilet has a loose fitting seat that made it difficult to stay sitting (more like riding a bull lol) and there was JUST ENOUGH toilet paper to clean myself with (sorry to whoever goes in next, I hope they fill it before you get stuck in there) garbage was also in poor shape, see attached pic.

This restaurant needs a manager that actually cares. And spends time training it's team to care a bit about it's facility. It's a nice little building, but the team is very hit or miss (as is food quality...

23:45 (11:45pm) I wanted a chicken burger but not sure if it had dairy, they pulled me to the window to order. I said I wanted a burger with pickles, lettuce and tomato, no cheese. Repeated it because they (2 male workers) didn’t hear/understand me. I repeated it, no cheese, I can’t have dairy. Get my order to have before work, took a bite and there was cheese. I called to complain I asked for a burger with lettuce, tomato and pickle. They gave me a Big Mac add tomato. I said I was just there and I asked for said burger. I didn’t know what burger that they gave me I had to look because “if you don’t know what burger you had I can’t help” was talked over, told I didn’t say it at all nor repeatedly. “I’m not arguing with you” I would tell people no dairy because I have a high intolerance with dairy “I’m not arguing with you” I can get you a new burger but you have to come get it. Was told to go in and talk to a manager about it when I want my meal, only took my first name. Definitely a frustrating experience.

Fries were...