Captain George's Fish & Chips — Restaurant in Brighton

I phoned in an order last night for 3 pieces of fish and fries. I called at 4:47 and was told to pick up in 15 minutes. I arrived at 5:05 and got into the lineup. There were 2 people working in kitchen and one lady working front. That is for packing orders, answering phone, serving in restaurant, busing dishes and running cash. I was fine with how busy it was and a bit of a wait in line. HOWEVER, one man came out and packaged up 1 order for a man ahead of me then went back to kitchen. I watched him tell the woman there was now line up out the door. She acknowledged me waiting at cash register and asked me to give her a minute. OK. I then watched her take plates of food to customers at tables while my food sat in open boxes on the shelf. There is no heat lamps to keep food warm. She then collected dirty dishes, then cleaned up the counter by pop fridge. A lady actually walked up to hand her $2.00 for a can of pop she opened. Apparently the second can of pop was not opened and the two ladies could not wait any longer for someone to take their order. The customer said sorry I have an appointment and cant wait. All the while my food is sitting open, on ther service shelf, again with no heat lamps. By 5:17 the lady still had not taken my money at cash or asked what I wanted. Nothing. By 5:20 I wondered just how cold and gross my fish and fries were going to be since I had already stood there looking at the open food sitting there. This is so wrong on at least 2 levels. 1. Who wants to pay good money for food that has been sitting out at room temperature for 15 plus minutes? 2. Are there no safety violations leaving food prepped out in the open without heat? Where is the food inspector? The owner/manager could clearly see that the sole women was overworked and also gave off an appearance of really not caring about the line stretching out the door, or the fact that prepped food was sitting waiting. His priority appeared to be to tell her and the cook what to do and arrange orders on the board. He looked at the unboxed food and not once did he come to front to help further. This was absolutely disqusting. I have seen people posting that they are looking for work and nobody calls back. We are post covid and people continue to accept dismal customer service. Can this restaraunt not hire help? Or they don't want to pay wages? I was so extremely pissed off by 5:23, watching my food sit there for nearly 20 minutes by this point, I finally walked away. There is NO EXCUSE for having a customer wait 20+ minutes at the cash register for a pick up order and not once during that time being asked for cash or pick up details. It was even more sickening watching the food sit there the whole time, which eventually they would have been happy to package and take money for! Needless to say, I had a few choice words and walked out with food still not being warmed or packaged. I actually called Captain Georges in Trenton. The had the decentcy to say it would take 40 minutes. I drove to Trenton. Food was ready at said time, was packaged and ready to go. I got it home and it was still warm, looked presentable and larger pieces of fish. I do not know what happened to Brighton, but you are best to drive to Trenton if you want service! And seriously, the health inspector...

Friday night dinner time was pretty packed but the five of us were able to get a table. The lady serving us was super nice which was very much appreciated.

We ended up getting the family meal of 5 haddock fish and chips, a large cole slaw salad and 5 cans of pop. I expected fairly small portions of everything, but was I surprised at the size of the fish! I felt that it was a 10" piece of succulent haddock that was a bout an inch thick. The other guys commented how good and light the batter was. The home cut fries were plentiful enough that we couldn't finish all of it. Needless to say, the cole slaw disappeared quickly as well. All of us enjoyed a great dinner and excellent service.

The icing on the cake was that one of the guys paid for the whole dinner!

Being from Toronto, I have to say I would highly recommend this restaurant to anyone in the area, and that residents of Brighton are very fortunate to have such a tasty and affordable establishment...

Took the Wife out for Halibut and chips tonight .we order meal for 2. When our food came there was only 3 pieces of fish not 4 , and a hand full of fries. The Ladysaid it would be a few minutes for the other piece of fish. I asked her why we only got a few fries she said that all you get. When I when to pay I ask her again why we got very few fries the owner was looking right at me listening , when I looked at him he turned his head like he didnt care. I the paid the 40 dollar bill. I then told the lady we would not be back . That's up You she said . The wife and myself was very disappointed with the food and the way the lady acted toward us. We been there plenty of times before and always been treated good whit plenty of food ,and after tonight we will...