Edo Japan — Restaurant in British Columbia

Just ordered 4 kids meals for my family and the meal boxes were 3/4s empty with just a skiff of rice at the bottom. Also we were told that kids meals do not come with mushrooms apparently those are extra at this location. We buy the same thing at the mall location and the container is at least half full with rice and more. The workers refused to put more rice in the container because of corporate policy. Rice... The cheapest thing on the menu! And no manager to complain to coincidentally. Terrible.

Update: I just received a response from the owner blaming the mall Edo for going against corporate policy and serving more white rice! Sorry Edo West Kelowna but the weights of the dishes that you say your franchiser dictates you serve is not worth the price, and feel free to share this post with them. I can only assume that the mail location has figured this out because of the competition they have in the food court and decided to adjust their servings accordingly, based on your weight numbers. But frankly, I have eaten at many many many Edo locations throughout Canada and if what you are saying is true as far as requirements in weight from Edo corp. than every other location I have been to does not adhere to that policy, apparently only yours does! And seriously, telling me that I am taking from your family and staff when I ask for another scoop of white rice???...

So my wife picked up dinner on a night where the snow was terrible and the roads were becoming treacherous quickly. When she got home we discovered they had forgotten to put one of our meals in the bag. This was very frustrating and made me quite angry that I had to go out in the terrible weather and road conditions to get dinner, not to mention the food we already received was getting cold. When I arrived, i had to remind myself that these are people to and mistakes happen. When the manager came to the front to chat he was immediately apologetic which quickly took away any frustration and anger i had. He was very understanding about how this could make someone feel. He was a professional all they way about it and refired my entire order even though all i was missing was one meal. I was very happy with how this was handled and made me realize that maybe customer service isn't failing and its actually the customer that needs to change, were so quick to "fly off the handle" and yell and scream at these people who are trying to make a living and making them feel bad about a minor problem is not right. We as customer need to do better to treat each workers as humans and not servants. Thank you Edo Japan West Kelowna for making me believe that customer service isn't as bad as...

Ordered over the phone and the guy I spoke to seemed helpful, but he was so quick and didn't let me finish saying and asking what I meant to and before I knew it he said 'see you soon' and hung up. I was left thinking, what just happened, lol. I ordered sushi, and the rolls were smaller than any other place I have ever bought sushi from before. It didn't taste fresh, but at first I felt like it was OK. After a few more bites something tasted off and I noticed something inside the sushi must have gone bad as it tasted moldy. So I spit it out and had another one, and that one tasted moldy as well. There were at least 4 that I spit out from my small order. Not worth the money, and there are most definitely way better...