Pizza Hut — Restaurant in British Columbia

Went over to a friend's place and we ordered some pizza and a 2 litre of pop for delivery with payment on debit. An hour a half passes by and still no pizza. My friend calls them and nobody answers the phone. She decides to go down in person to see what the heck is going on. When she arrives, she walks into a lobby full of frustrated looking customers with a phone ringing off the hook but none of the visible staff make any attempt to answer it. A gentleman finally speaks up to a female employee and asks her if she's going to answer the phone and her response is "that's not my job".. needless to say, she comes back and shortly after the pizza arrives. (Over 2 hours later). The delivery driver did not bring the debit machine, as requested, nor did he bring the 2 litre of pop and the pizza was beyond cold. We ate it because we were starving at this point. I should mention that this happened over a year ago now, but I haven't ordered anything from them since and I hope they've made some drastic changes to their...

Waited 1 hour and 10 minutes for my pizza only to find that everything I ordered was cold....and there was no sauce on one of my pizzas, called to tell them and it was like pulling teeth to get them to rectify the problem, so they said they would send another pizza in and hour and 45 mins and to send back a piece of the pizza with no sauce (originally they wanted to whole pizza back but considering I was going to have to wait almost 2 hours for another pizza and we were hungry I was not okay with that).....so we waited 1.5 hours and sent back one of the pieces only to find that the new pizza they sent was THE WRONG PIZZA! It wasnt the one with no sauce that was supposed to be replaced it was another one of the other pizzas I ordered. I am so disappointed!!!! So un organized.... this isn't the first time I've had a problem with them, save your time and money order from domino's! I have never ever had a problem with them and they ace my order everytime.... seriously this pizza hut needs to...

We order a custom pizza usually once a week and have always received great service from the gentleman at the front counter, he is always friendly, double checks our order and calls me by name when I walk in. Tonight we also received exceptional service from the young lady working up front - I had ordered online with our specifications (my son with sensory issues won’t eat it otherwise) and then changed the size of the pizza at the end of my order before I submitted. I think when I changed the size of the pizza it removed my specifications because when we picked up the pizza had a topping we had asked to remove. I brought it back and despite being very busy she immediately put in a replacement pizza for us and it was ready in 10 minutes! Thank you for the great service, it was much appreciated...