Freshslice Pizza — Restaurant in British Columbia

I am writing to express my disappointment and concern regarding the quality of service and food at your Freshslice location in Royal City Mall. I have visited your establishment on multiple occasions, and unfortunately, I have encountered several issues that have greatly affected my experience.

First and foremost, I must address the overall cleanliness of the premises. The cleanliness standards appear to be subpar, as I have noticed a lack of cleanliness in the dining area and the food preparation areas. Additionally, after consuming food from your establishment, I experienced gastrointestinal discomfort, including diarrhea, on multiple occasions. This is extremely concerning and unacceptable.

Furthermore, I am disappointed with the quality of the pizza I have received. The amount of cheese on the pizza is noticeably limited to the point where the bread and sauce are more prominent than the cheese itself. I have compared the pizzas from your location to other Freshslice outlets, and the difference is significant. It seems that there is a lack of attention to detail and consistency in the preparation of the pizzas.

Moreover, I have observed that the hot sauce provided with the pizza appears to be diluted with water, resulting in a watery consistency that diminishes the flavor and quality of the sauce.

Overall, I am deeply disappointed with the experience I have had at your Freshslice location. It is evident that there are significant issues with cleanliness, food quality, and customer satisfaction that need to be addressed promptly. I urge you to take immediate action to rectify these issues and uphold the standards expected of a reputable establishment.

I hope to receive a prompt and satisfactory response to...

A couple weeks ago I ordered delivery from this location and it took 1 hour for the pizza to arrive, I gave them the benefit of the doubt and assumed it was a one off, I didn't make a big deal about it. Today I ordered delivery and again it took one full hour for the pizza to get here. When it arrived we didn't check our pizza until the driver left, we came to find the order was wrong. I called back and explained, the lady I spoke with was quite rude when I said can you plead rush this order seeing as I'm not gonna wait another hour for it. She said I would have it in 10 minutes. 30 minutes go by I call back and there was no answer I had to call FOUR times before someone answered the phone, I told her no one had come by yet, she said they had already been to my house and came back, I said no one has been here. Then there was a few minutes of back and forth trying to figure out what happened, they had no idea, she asked me what my address was 3 times finally she said she'll get the pizzas out to me in 10-15. 25 minutes later the pizzas show up, this whole process took 2 hours, I wasn't offered any refund or any coupons, just a sorry for the confusion. Will never order...

I've been to many pizza places, but this one stands out as the best. The moment you walk in, you're greeted with the delicious aroma of freshly baked pizza and a warm, welcoming atmosphere.

Pizza Quality: The pizza here is phenomenal! The crust is perfectly crispy on the outside and soft on the inside. The sauce is flavorful without being overpowering, and the toppings are always fresh and generously applied. I particularly recommend the Margherita and the BBQ Chicken pizzas—both are absolutely delicious.

Service: The staff is friendly and attentive. They take the time to ensure that your order is exactly how you want it. Whether you dine in or take out, the service is consistently excellent.

Ambiance: The ambiance is casual and comfortable, making it a great spot for both family dinners and casual outings with friends. The decor is charming and adds to the overall experience.

Price: The prices are reasonable for the quality you receive. You get great value for your money, and they often have specials or deals that make it even better.

Overall, if you're looking for amazing pizza, great service, and a cozy atmosphere, this place is...