Tim Hill Personal Real Estate Corporation - RE/MAX All Points Realty — Local services in Queens Park

My initial interactions with Tim were satisfactory. He was pleasant and professional, always returning my calls in a timely manner. The MLS listing copy, part of the pre-sale preparation, was poorly written and generic and required several requested edits and refinements. The drone photos did not illustrate the location of the property relative to the rest of the neighbourhood. After signing the realtor’s contract, his assistant sent me an email saying weekly updates would be provided - that never happened. As the days, weeks and months passed, I found Tim’s overall approach and communication reactive rather than pro-active. I’m always wary of people who say, as Tim did a couple of times, how hard they work and how many hours they put in each day. My uncle’s home was sold after three months on the market. Among the first things I heard from Tim’s office was a request by his assistant to fill out a form and leave Tim a positive review so that he would maintain his 5-star rating. After almost two months following the completion of the sale, I had not received as much as a call of thanks, a thank you card nor any kind of appreciation gift for retaining Tim. As selling a home is a major undertaking involving significant realtor’s commissions, this bothered me, so I reached out. Tim replied, that in lieu of a thank you gift for clients following the sale of a property, he donates to the Children’s Miracle Network on their behalf. He said, “This is my way of giving back to something meaningful while thanking you for your business.” This practice was never outlined during our initial contractual discussions and as a former sales professional myself, I found this response totally inadequate. Company contributions to any charity is commendable, but can never replace a sincere, genuine, and personal gesture of thanks to a client after receiving a significant sales commission. If you’re looking for a realtor who exceeds your expectations and understands the importance of exceptional customer service, I would take my...

I have worked with Tim on several occasion, with him selling two homes for me and with the purchase of one. Tim is very professional, knows his business well and is extremely kind and understanding.

I first met Tim when he was recommended to me when we had to sell my parent's house, which had been the family home for over 60 years. It was my parent's only home and Tim was so understanding of the emotions involved and the reluctance of us to sell. He made it so much better with his awareness of the emotions and his kindness will always be remembered. Not only did he sell the house but he helped us to find all of the necessary tradespeople needed to make the repairs that had to be completed. We could not have asked for a better realtor.

Our second encounter was when I chose to sell my house in order to relocate to another city. He was honest, suggested things to be done before the house was put on the market and again was able to suggest tradespeople who could do the work for me. He again demonstrated great awareness of my needs and had to use his cheerful, upbeat personality frequently! His sense of humour was well used! What I appreciated was his knowledge of the fast changing market, his persistence and his follow up. The sale was made and I received the sale price that I was insistent upon.

The next encounter was when I wished to purchase a condo within a limited time frame. He was excellent in providing appropriate listings and was quick to arrange viewings and to make offers. His awareness of the market is excellent and his knowledge of the correct pricing so helpful. Needless to say, he found the right condo, for the right price, all within the tight time constraints! He really listens.

I will not hesitate to...

Tim, it was truly a pleasure working with you!

Being first-time home buyers, we were unsure of a lot of things (most everything, actually) - but with Tim's knowledge and experience, also his many connections, we were able to fit all of the pieces together and end up with our first home! And not only our first home, but one that we truly couldn't be happier with.

Tim wasn't in any way pushy and didn't have any hidden agendas. He walked us through our viewings, gave us all of the important or most pertinent information, and allowed us to have the space we needed in order to know whether or not the place was right for us.

One of the key points I need to mention comes from a simple two word reply Tim would often text us, which was, "stand by." Whenever something would come up that needed clarification, or any type of pressing issue, Tim would immediately start working on the problem, which helped a great deal in alleviating any extra stress during what can already be a stressful process. Thank you for that, Tim - it was something that we really appreciated and helped us feel much more comfortable knowing that you would always do your best to not only find an answer, but to find the best possible outcome.

I could go on, no doubt, but I just wanted to highlight how good it was working with Tim, and to share our appreciation for all of his help and support throughout the home buying...