Mucho Burrito Fresh Mexican Grill — Restaurant in British Columbia

This location was pretty good when it first opened, but the quality has declined to a point that I don't want to go here anymore. When they opened, you could expect your burrito to correctly proportioned with rice, beans, meat, and the other toppings. Now, the burritos are packed full of rice, and they are very stingy with giving you any other toppings, resulting in a pretty flavourless burrito.

The people working there will also tell you that they "just ran out" of the little hot sauce bottles you can bring to your table (Jalapeno Hellfire, Smoke House Chipotle, Devil's Tongue, Scotch Bonnet Burn, Death by Johnny), so expect no hot sauce for your food. There's even a poster advertising the hot sauces in the dining area, so as a customer you'd expect them to have these. The first time we noticed that the hot sauces were gone was about 12 months ago, and we make sure to ask every time if they have any. "We just ran out."

My best guess is that this Mucho Burrito location is the victim of cost-cutting opportunities by the franchise owner. You want to save on ingredients? Give them tons of rice instead. Don't want to spend money on the hot sauces? Just don't order any and tell customers that you just ran out. Further to this, one of the TVs used to display the menu has been smashed/broken for almost a year now.

Don't get me wrong, the place is clean, the workers are nice, but I don't feel like spending $15 on a flavourless tortilla packed full with rice. This location used to be good, but is now there's another burrito place on the other side of the highway that we will be going to...

I recently had the pleasure of visiting Mucho Burrito and experiencing the culinary expertise of one of their talented employees. The lady who made my burrito deserves the highest praise for creating a truly delicious masterpiece.

From the moment she started assembling the burrito, it was evident that she possessed a deep understanding of flavor combinations and portioning. Each ingredient was thoughtfully chosen and perfectly placed, resulting in a harmonious blend of tastes and textures. The tortilla was warm and fresh, providing the ideal base for the delightful medley of fillings.

The lady's attention to detail was impeccable, as she ensured that every bite was a symphony of flavors. The meats were tender and succulent, bursting with savory goodness. The vegetables were crisp and vibrant, adding a refreshing element to the overall experience. The cheese was melted to perfection, lending a creamy richness that complemented the other ingredients flawlessly.

Moreover, her passion and dedication were evident in every step of the process. She took the time to customize my burrito exactly to my liking, making sure each ingredient was proportioned to perfection. Her genuine enthusiasm for her craft was contagious and made the dining experience all the more enjoyable. I would highly recommend her culinary expertise to anyone seeking a memorable and satisfying...

Whoever was behind the counter April 23rd closing needs a serious lesson in customer service, I walked in at 9pm, sign says till 10pm btw, as soon as I walk in he doesn't say hi, has a scowl on his face, says they close at 930pm no SMILE, I felt like I was a nuisance!!, when he was done with my burrito and I paid AND tipped which is optional btw, I told him I'm gonna use the bathroom and he asked rudely "what you don't want your burrito?...."NOT to take to the bathroom I'll get it on the way out" he even had the GALL to ask if I've been there before, yes I have 5 yrs ago in Toronto, I'm sorry his accent was so thick I had to ask himself to repeat his questions....anyway if he's working I'll be steering clear....I was a call centre manager and I'd have never hired him, and he doesn't even have to see anyone just talk on the phone!!.....my advice GET A NEW CLOSER!!!.....Also I wasn't even the last customer....garbage service worst...