CoCo Fresh Tea & Juice — Restaurant in Burlington

edit to their response: I've been waiting to hear back from the 'store manager' for 4 weeks - this is a dismissive response. See photos of the gross, clumpy boba + filmy drinks. Changing my 4 star review to a 1 star. I've had undercooked boba and sour drinks the past 3 visits (I've been here probably 50 times in the past few months, this was an abnormality). I submitted a form on the site in the end of August just inquiring on why the quality has gone done and didn't receive a response. I dm'd Coco on Instagram on September 12th and I keep being told that they need to wait to hear back from a manager - they even confirmed based on the photos sent that the drinks were made incorrectly...but can't do anything without a manager confirming. it's been 2 and a half weeks waiting for a manager to confirm and now they're no longer answering me. All I want is to be reimbursed for the drinks I've had to throw out. 0/10 for customer service. Had this been handled correctly, I would continue coming back multiple times a week but I will no longer be purchasing from...

First of all I will say that this place has really good tea, however I’ve been to this place maybe 5 times and 3 times out of the 5 the service was sooo bad. The first bad experience was I went there 1hr before closing and they told me they had no peals, so I said okay and left. On Wednesday I got there 12:54 to be exact and the store was shut but there was a guy inside. He tells me to come back at 1pm. I get back at like 1:10, he’s open but the perls aren’t ready so I ask him don’t you usually open at 12? He turns and tells me he was late. Now today again I get there after 2pm. The one guy in there is talking with two people who I assume are his friends. I make my order and before I’m ready to pay he says there are 2 orders in front of mine, so I have to wait. Mind you im just getting in from work and im exhausted. So I was not going to wait.

All in all I think this place...

TL;DR: good tea(even for kids), loud, fast service

Service was fairly fast, not too many people present around 4pm.

It's very loud so I don't recommend trying to carry on a conversation with someone while here unless they're really boring then you can pretend you're listening while you hear nothing.

Came with two young kids (9 and 12) mostly because my daughter was convinced it was a sushi place but since we were here I said they gotta try something new.

Both loved it. She had a mango slush concoction and my son had a strawberry and cream drink.

Both enjoyed but my son said next time he'd all for extra milk since the strawberry was a tad sweet and strong.

Both have asked to repeat on...