D Spot Desserts Burlington — Restaurant in Burlington

Overpriced and Poorly Executed Experience

I visited this restaurant last week, and unfortunately, the staff's approach to service is severely compromising both the food quality and overall dining experience.

One of the most disappointing aspects was the way desserts were served. We ordered what were supposed to be premium $20 desserts, but instead of a proper presentation, they arrived in cheap plastic cups with disposable spoons. It felt completely out of place for a dessert that was priced and marketed as something special.

The situation only worsened when we had to practically beg for basic utensils like knives, napkins, and steel forks. We had ordered a dessert that was supposed to be enjoyed in a wrought iron hot steel skillet, but they expected us to eat it with a flimsy plastic spoon. This lack of attention to detail was not only frustrating but also completely ruined the experience of what should have been a highlight of the meal.

To make matters worse, we also ordered a craufel, which was toasted to the point of being nearly inedible. It was so overcooked that it was hard and almost black in color. This further emphasized the lack of care in the food preparation, which is unacceptable, especially considering the high prices. Don't forget that the hard crispy craufel was also served with a plastic spoon.

Also, all desert with the exception of skillet cookie was served in plastic containers, ice cream served in plastic cups and all the shakes were presented in plastic glass which is not how other deserts cafe do it.

When we expressed our concerns to the manager, the response was dismissive, stating that this is an express restaurant. While we understand that, it's crucial for the management to clearly communicate this in their marketing materials. The current pricing and presentation give the impression of a full-service restaurant, but the reality does not match up.

If this is indeed an express restaurant, the pricing should reflect that, and customers should be made aware of what to expect and menu needs to be adjusted accordingly. As it stands, the experience was overpriced, poorly executed, and left us feeling very unsatisfied. I hope the management takes this feedback seriously and makes the necessary...

Unfortunately I will never be returning to this d-spot location. The customer service was terrible, they neither value the customers experience or time. I came in with my friends to try the karak chai and we did not get served. The brewing machine was apparently broken so the representative told us it would take 5 more minutes for our drinks to be prepared after already waiting for 5 minutes. We were patient and waited. After waiting the drinks still were not ready and the cashier did not acknowledge us. We finally got his attention to ask for a refund and he ignored us to address his friend who came in front us in line while speaking with him. He went to the back of the store and came back to give his friend medicine or something in the gloves he was using to serve customers. After asking AGAIN for a refund he asked us to wait for his colleague to void our transactions.

Now his colleague comes and tries to change our minds since the drinks are now "ready" 25 mins after we entered the store. We said no we want a refund and she objected again, now offering to give us the cold drinks and a single additional drink of our choice for free to share🤩!! We tried to advise them in proper customer service where you offer the refund and give them the item anyways as a good gesture for the inconvenience. She was very unbothered by our concerns which we voiced kindly. We asked to speak to the manager when she offered to call them but after we took her up on it she ignored us and didn't call the manager - this was the only reason she decided to process our refunds, a process that took over 10 minutes in itself. Almost 40 minutes waiting to not get anything without any sort of apology. We expressed that we would not be returing to the store ever and she just said "That's fine, thank you". Terrible location - this might be one of my only poor reviews anywhere this spot is trash. She said she was okay with us giving an honest review on google so here we...

After seeing a BOGO offer I decided to give this place a try. The options on the deal were very limited so the 2 of use decided to get the strawberry funnel cake.

The place is very clean and there was one person working. We were the only ones there the whole time.

The funnel cakes didn't take long to make and they were just under $20 each. Even more than Canada's Wonderland. Fortunately we got 2 for the price of one.

They were okay but nothing special. They came with strawberries and a scoop of ice cream. Problem is these things are huge so it's probably best to share them.

The main issue is both of use got very sick shortly after leaving there. It's now almost 12 hours past eating these and we are still both sick. I hate to draw the conclusion that it was the funnel cakes but that's all we ate.

While we were there we noticed how pricey everything was. We could have had a nice lunch together somewhere else for the regular price of 2 funnel cakes.

The other desserts looked great but the prices are way too high for what you get.

Will probably never go back.

Well I am adding to the above review since we decided to go back and try something different. We went back and ordered a chocolate and strawberry milkshake. This was a Sunday afternoon and we were the only ones there.

The one person working almost made me feel like I was putting him out when I ordered

Both of us thought the milkshakes were nothing special. They were more like thick chocolate and strawberry milk. The flavor was not very strong. The whip cream on the top was a nice touch though

There are definitely better milkshakes around town and a much lower price. I would have expected a milkshake that blew me away since it was from a high end dessert place but we were very disappointed.

I'm surprised this place gets so many positive reviews. I'd also be surprised if they were around in a year unless they up their game and lower...