Pepperwood Bistro Brewery & Catering — Restaurant in Burlington

On the evening of July 18th, around 5 pm, my two friends and I visited this cafe for what we hoped would be a pleasant dining experience. Unfortunately, what ensued turned out to be highly disappointing and frustrating.

Upon arrival, we were seated by a female server who promptly slid the menu across the table, inadvertently knocking my iPhone 15 Pro Max to the ground. The impact resulted in a cracked front screen The server initially seemed apologetic and suggested that she will speak to the manager for a resolution. Upon speaking with the manager, he assured us that the restaurant would cover the cost of repairing the screen. However, when asked to provide this commitment in writing, there was an unreasonable delay.

As the evening progressed, another waitress approached us, seemingly pressuring us to settle the bill, even though we were still in the midst of enjoying our meal and ordering additional items. This felt unwelcoming and borderline discriminatory, especially considering there were ample empty tables available.

Things took a turn for the worse when the manager finally presented the bill and abruptly changed his stance, claiming the restaurant would not cover the cost of the screen repair after all. This abrupt shift in policy was not only unfair but also poorly communicated. Despite our willingness to settle the bill and even leave a generous tip, a heated argument ensued, resulting in the manager rudely asking us to leave.

To add insult to injury, the waitress who had initially caused my phone to fall, instead of showing empathy or accountability, became defensive and accused us of being intoxicated when we all had just 2 beers each.This accusation was baseless and unprofessional.

Feeling unheard and mistreated, we decided to involve the local authorities, only to be informed that it was a civil matter better suited for small claims court. Eventually, we were told to leave the restaurant, leaving us with a bitter taste and the intention to pursue legal action. We have the lawyers in loop and soon provide them legal notices.

In conclusion, our experience here on July 18th was not only disappointing but also deeply unpleasant. The lack of accountability, sudden policy changes, and unprofessional behavior exhibited by the staff tarnished what could have been a simple mishap. As a customer who values respect and fairness, I would caution others considering dining here until they can guarantee better service and...

Overall awful experience. Had a reservation and the host sat us at a table right next to the bar entry where servers would be coming in and out. We asked to move and he put us at a fine table but did so with no words. Upon sitting down I looked and saw that the black tablecloth was filthy, looked like it hadn’t been washed, and they tried to cover it up with a paper top. Oh well, still gave it a chance. Ordered a beer and it came out flat and in a glass that hadn’t been wash, when the server came by she said “oh, is it flat?” Like she knew it would be. Decided to get a different beer as the first was from the last part of the keg server said. We all ordered appetizers and they were just ok. The calamari was not crispy enough but was a lot of food. The Caesar salad was very saucy, but I didn’t lettuce and toppings were fine. Then we ordered mussels, we had 2 orders of coconut curry mussels and 1 order of the IPA mussels, all 3 tasted different and two looked different. There was not much sauce/broth, and it was a piled high bucket of mussels, great portion but almost too big. One of the “broths” which server said must’ve been the IPA looked like dirty water and tasted like a cup of table salt was mixed into it, absolutley disgusting and not edible. Server did not stop by and ask us how they were, as she must’ve known we would’ve told the truth and told her they were bad. We told her the issue with the broths when she visited us to take our plates and she said oh that’s weird, I poured it myself. We left after this.

Had heard good things about this place, but now will be telling everyone I know it is a vial incompetent establishment with poor service.

Maybe they will train their staff better, clean things (including walls and booths) regularly and update their menu. Until then, I will...

Fine Dining would be the last phrase I would use to describe this establishment. You would expect a lot given the prime location, high end initial appearance and astronomical prices. My wife and I at a closer look found this establishment to be filthy, the menus were grimy, the tables and walls were covered in stains it was apparent that there was little daily cleaning performed by the staff. (poor general management).

Our meal arrived in a timely manner, we had ordered the mushroom toast, greens salad and cod with chips. The fish was rubbery, over battered and grease oozed out when cut apart, the overall portion was small and poorly covered up with a mound of greasy chips. The greens salad was obviously prepared several days prior by the prep staff and was served to us browning, limp and slimy. We sent the salad back and were brought a "fresh" one as per the server, which was quite nice and fresh. The mushroom toast was nothing special, but overall was the only piece of the meal that did not scream that it came from lazy, mismanaged kitchen staff. It is apparent that the chef in charge, sets no standards for his day staff in regards to turning out fresh product. It was apparent that the fryer oil was in desperate need of changing. I wonder if a friday evening would have been different, but as far as a thursday lunch it was apparent that little effort was to be put in. Overall we were very disappointed, I have found friendlier staff with higher food / cleanliness standards at local greasy spoon diners. The prices, location and menu would suggest that you would be walking into a fine dining establishment. It does not take a very close look to notice that this location is poorly managed in front and rear of house, with staff that could really care less. My advice, just walk...