Pizza Hut — Restaurant in Burlington

When management talks down to their customers after delivering the wrong pizza, and refuses to make a new one and deliver it. Meanwhile he has the time to argue with you on the phone for around 10 minutes, using foul language, including the f-word. But apparently he doesn’t have the time or money to make another pizza and prefers to lose a customer.

You’ll love how he resolved the issue! Apparently the Pizza Hut app is not ‘his or the store’s problem.’ So if we wanted a new pizza we had to drive to the store and pick the new one up. Oh, by the way, we also had to bring back the pizza he screwed up on!

When my boyfriend gets there, the manager degraded him in front of his staff; asking if my boyfriend is dumb, drunk and if he even went to school!?!?

His name is Maher, and due to him we will no longer support any type of business at bat location.

That is BY FAR the WORST customer experience I have ever had.

Also note, I have a friend who is a manager at a Pizza Hut location who has told me that the reason he refused to deliver us a new pizza was because he didn’t want to pay the...

Absolutely fantastic experience at Pizza Hut on New Street, Burlington! From the moment we walked in, the service was top-notch. The place was clean, welcoming, and had that classic Pizza Hut charm—but what truly made our visit exceptional was Varun.

Varun went above and beyond to make sure everything was perfect—from taking our order with a big smile to ensuring our food came out hot and fresh. He was incredibly polite, professional, and made us feel right at home. It’s rare to come across someone so genuinely passionate about providing great customer service.

The pizza? Delicious as always—perfectly baked, loaded with toppings, and full of flavor. We also tried the wings and breadsticks, and they were just as amazing.

Huge shoutout to Varun for making our experience so memorable. We’ll definitely be back soon, and we highly recommend this location to anyone craving great food and even better service!

5 stars...

I used to regularly order my pizza from this outlet. However, from last few months I must say their quality of food and service has become very poor and bad. They keep serving pizza which is soggy, overcooked and not at all up to standards. After ordering pizza, we get feedback to report, and it is disappointing that none of them revert back to you with any apologies or actions. Basically, I have realized that store management is very rude and careless, hence, not bothering even about feedback. If you don't want to act, then no need to ask for feedback just for a formality. Please see these photos and decide tell me who will eat these pizza? I dont think anyone will do. Hence, I decided to completely stop ordering anything from now. I would give Zero star to their service, have given one coz otherwise we cant submit...