Siam Dish Thai Cuisine — Restaurant in Burlington

Updated: I have updated my review since the manager took their time to call me the following day and explain the situation. I can chalk this experience up as mistakes happen and not all businesses are fortunate enough to have top players front of house. Specially now during labour shortages.

One of the worst experiences I’ve ever had dealing with a restaurant. I made an order on Uber eats it was close to $200 for a order for a few people. it contained 8 to 10 items. I have no problem with the price since you absolutely need to pay for convenience in this world. The order arrived an hour later. I was shocked that this incompetent restaurant only sent some white rice and some plain noodles and soup. Mind you it’s 9 o’clock at night as I write this. Mistakes happen and I understand but I was incredibly disappointed that we would not be getting out dinner. I thought I should at least call them. This is where things got much worse. A woman picked up the phone completely oblivious of what was going on with incredibly poor comprehension. I did my best to explain the issue and how it adversely affected me this evening and she said she would speak with the manager and call me back. She eventually called me back and said that Uber would sort it out and that there may have been an issue with the “boys” in the back, whatever that means. I explained to her that they did not send me the right order not even close and it was their fault. They did attempt to blame the driver several times. The driver was a nice guy who actually sat at our door and said he would be willing to go back. The problem is it was never made in the first place and they were now closed. I would overwhelmingly warn anyone who would order from this place to find a different place to order from. These people are incompetent and one of the worst run businesses I...

I ordered a pad Thai for dinner tonight and one spring roll. The girl at the cash didn’t say thank you for my business or even look at me. She also charged me for six spring rolls bringing my total up to $30 for one plate, which is $15 more than the lunch for the same portion of pad Thai. I paid extra to have shrimp mixed with my chicken and I got 2 whole shrimp. Wow. Rip off. Come to think of it. I’ve barely found any chicken in this heap of noodles.

Train your staff to have a personality when dealing with customers. And don’t charge me extra for two measly shrimp

Below is a reply from the owner. As you will see his arrogant attitude and defensiveness speaks volumes of how he does business and what he thinks of his customers! He had the audacity to call me at 10PM when I was IN BED to talk about a google review. Believe it or not to afford his prices, I need a full time job and my beauty rest!

He came with a defensive rude tone and not a customer centric one, and had no consideration for the time of day at all. All he cares about his himself.

No mention of the rip off portions below either. I did you a favour by spending my hard earned money in your establishment - and I didn't even complain when your staff member got my order wrong! I paid for and kept the extra spring rolls.

In closing, as you are not getting another minute of my time - I will never spend another dime on your food. Your replies in these reviews will show the customers who value there money, where not to spend...

Just moved into the area and was very excited to try Siam Dish - ordered the lunch special penang curry which comes with a veggie spring roll. I also got a spicy noodle dish. I'm sorry to leave this review but I do hope you take my feedback seriously as I was greatly disappointed. I eat thai once a week from various restaurants as it is my favorite cuisine, so I know a thing or two about what should be expected.

Penang curry: Had a very foul smell to it, and was extremely watered down and I could see the curry separate which means it wasn't fresh.

Spring roll: i love veggie spring rolls but i found yours to be very thick and short and the stuffing in the middle was cold because of the overfilling. However it was beautifully crispy outside and the dipping sauce was great - but I couldn't even finish the roll.

Spicy vegetarian noodle: the flat noodles were all stuck to one another and almost formed a pasta cake. The taste was not at all there, quite bland unfortunately and overfilled with large pieces of veggies which were not bite size at all making it unpleasant overall.

*biggest disappointment of all was I found a tiny hair in my penang curry. I do have to question the hygiene and cleanliness of your kitchen - as this is simply unacceptable. *

Once again, please do take my feedback as someone who wishes the restaurant all the best and hopefully you correct the above so I can enjoy your food. Thank you for...