Wendy's — Restaurant in Burlington

just before 9am im the only customer in the store and i needed to use the washroom -and i did. the first washroom was in a disgusting state so i used the other. of course i locked the door upon entering. maybe 3 mins later the staff member shakes the door and realizes its locked then 30 seconds later shakes harder and more violently. now ...i understand this job doesnt require a degree in engineering but it doesnt take a doctorate to figure out if the door is locked the washroom is in use. now i assume the staff member wanted to clean the washroom and i understand that HOWEVER i was actively using it and the only other washroom was disgusting. toilet paper and water bottles on the floor, floor had been urinated on and the sink was a mess. instead of attending to the washroom she decided to continue harassing me by violently shaking the door handle every 30 seconds until i left. when i finally exited she was surprised to see there was someone in the washroom like the idea hadnt even crossed her mind that someone could be in the LOCKED washroom. i didnt say anything to the staff member because i wouldve made her cry as i cannot fathom the level of brain inactivity required to be so dumbfounded by this. if she cant even figure that out im genuinely concerned for how food is prepared here and also concerned with how well shes cleaning the kitchen...

I recently had the pleasure of visiting the Wendy’s located at Appleby and Dundas in Burlington, and I felt compelled to share my experience, especially given the exceptional service I received from one of their team members, Faraz.

As someone who doesn’t frequent Wendy’s often, I typically stop by for breakfast. This time, however, my visit stood out because of Faraz. From the moment I approached the drive-thru speaker, I was met with a warm and welcoming demeanour that instantly set a positive tone for my morning. His well-spoken nature and genuine friendliness made me feel valued as a customer.

What truly impressed me was Faraz’s willingness to go above and beyond. He took the time to ensure my order was correct and even made recommendations that enhanced my breakfast experience. It’s refreshing to encounter someone who clearly takes pride in their work and understands the importance of customer service, especially during the early hours of the day.

In a world where quick service can sometimes come at the expense of personal touch, Faraz’s exceptional service reminded me of how impactful a positive interaction can be. Thank you, Faraz, for making my visit memorable. I’ll definitely be returning, and I hope others have the chance to experience the level of service...

I live in the area and have for a couple years now. This Wendy’s has been my go to fast food spot. Recently I went in and the general manager named SUE forgot to give me my drink and my order of nachos (she gave everything else). After driving off I had to turn back around and go back to the store. When I got home my large sprite was finished so fast, and all that remained was the most amount of ice I’ve ever seen in a drink. Seems like she puts a small drink in a large cup and fills it up with ice. She also has a very bad attitude and was shouting at me as I drove off because I told her we wouldn’t be coming back here. Sue is not suited for the general manager position, please ask fellow employees and staff members that work to rate her general manager skills, I’m sure they will have a lot of negative feedback about her. I can tell by the way she speaks to them and how they act...