Mumbaiyaa Street Foods - Pure Vegetarian — Restaurant in Burnaby

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Thank you for your reply, but instead of taking customer feedback constructively, it feels like you’re more focused on justifying your system without acknowledging the actual experience.

First, please don’t compare your restaurant to others like Happy Singh. I didn’t come to your place expecting fine dining—I came expecting basic courtesy and service. Happyy Singhh may have a similar model, but they at least check on every table and ask if guests need anything. That’s called attentiveness, not standing idle.

You mentioned staff being busy with prep or cleaning, but during my visit, they were just talking loudly in the kitchen—not busy, not helping customers. If even one person had been available at the counter, it would’ve made a huge difference. I’m not saying someone should hover over tables, but having a staff member present and aware of guests is just basic customer service.

You also weren’t there during my visit, so please don’t assume you know exactly how the situation was. If you have this many pre-written justifications for every piece of feedback, maybe it’s time to spend more energy listening to customers rather than dismissing them. We come to your restaurant and pay for food and the experience—it’s not just about the bill, it’s about being treated with basic respect.

Lastly, telling customers to “do their due diligence” before choosing your restaurant comes across as defensive and arrogant. If a customer is sharing a difficulty, the right response is to reflect on it, not lecture them. Accepting fault where needed and showing a willingness to improve goes a long way in building customer trust.

I hope you take this into account not to argue—but to grow.

Despite the restaurant being nearly empty with only one other table occupied, the service was not attentive. It felt overpriced given the taste and quality of the food.

One major inconvenience was the ordering system. While it’s understandable to place the first order at the counter, requiring customers to press a bell at the counter every time they need something—even something as small as extra onions—is frustrating. This disrupts the dining experience, especially when you’re in the middle of a meal.

During non-peak hours with only two tables occupied, this approach to service feels unnecessary. Installing a small call bell at each table would make the experience much more comfortable for diners.

There were 4–5 staff members visible in the kitchen, so it didn’t appear to be a staffing issue—just a lack of efficient...

Really enjoyed it. The staff was very welcoming. I was kind of confused when I walked in because I was expecting to see the menu on a wall or screen, but they actually have paper menus, which is a good thing because the menu is quite extensive. I was told I could take a seat with the menu and ring the bell at the register when I was ready to order. I got the manchurian frankie to eat. To drink, I couldn't decide between the kesar elaichi chai and the khus lassi, so I ended up just ordering both. The frankie could not have been better - the veggie manchurian balls were packed with flavour and the chutneys were delicious. There was just the right balance of chutney inside the wrap that every bite was juicy but not messy. The wrap wasn't too oily either. Low-medium spice level. I wouldn't recommend it if your spice tolerance is absolute zero, but I think most people would find this spice level very manageable. They do have a spicier version (schezwan) on the menu if you like really hot food. Really good chai too. They used lots of saffron for a rich flavour. They apparently make their chai with less milk to allow the flavour of the tea to shine more, and another added bonus is that using less milk made it less heavy for me to drink. The lassi was fine, but I tasted the sweetness of it more than the khus essence, although I say this with the disclaimer that I didn't actually know what khus would taste like and tried this out of the curiosity to find out. So this could be what it's supposed to be like, but it didn't do much for me. However, the lassi was very effective in cooling the slight heat from the frankie. I visited around 4 pm which unexpectedly seemed like it was right on the end of a rush. Considering that several groups had ordered before me, my food came out in a reasonable time, but not all at once since they bring dishes to the table as they're ready. My chai came out first, then the frankie about 5 minutes later, and the lassi another 5 minutes after that. I didn’t mind the slight delay, especially since the chai was so hot that it needed some time to cool before I could drink it anyway. No frills in the atmosphere here, but there are some fun touches like the decorative lights by the register, the street food mural, and of course the bright orange accents. The place looked very clean. I also liked the metal plates and mugs that the dine-in food came in; felt...

We had an absolutely terrible experience at Mumbaiyya Street Foods. We ordered a Dabeli–Vada Pav combo and Ragda Patties based on the suggestion of the order taker, after clearly telling them that we don’t want anything spicy.

However, despite our clear request, every single item was extremely spicy and filled with hot chilies. At first, I tried to eat it assuming that since it was recommended by the staff, it couldn’t be that spicy — but it turned out to be unbearable.

When I asked them about it, the staff first denied it, saying “it’s not spicy.” I even showed them the chilies I separated from the dish. Then the owner admitted, “Yes, we put chilies in it.”

I asked why they didn’t inform us when we specifically said we wanted non-spicy food. They had no answer, and instead said that “this dish always comes spicy.” I requested them to replace it with something milder, but the owner said everything on their menu has chilies in it, since all items are pre-made with spicy fillings!

I was shocked — how can a restaurant in Canada not offer a single non-spicy dish, or at least mention it on the menu? I was hungry and it was already late, so I asked if they could give me anything less spicy. They gave me a kids’ menu item as a replacement, but even that was super hot.

We ended up leaving the food uneaten and starving. The next day, I even had stomach issues from the little I tried to eat.

To make things worse, the staff and owner were rude and unhelpful, behaving as if it was my fault for not being able to handle the spice. While we were there, we also saw two other tables of customers upset and leaving, telling the owner to “learn how to deliver quality.” That says everything about the service.

I myself am the owner of an Indian restaurant, and I know exactly how quality and service should be — and this place has absolutely no sense of customer care or food balance.

Honestly, this was the worst dining experience I’ve ever had in Canada. Everything from the food quality to staff attitude was unacceptable.

I’ll never visit Mumbaiyya Street Foods again, and I don’t recommend it to anyone — unless you enjoy eating raw...