Today, on April 13th, a Saturday, we took our son to Burnaby Rail for a train ride. Arriving a bit late around 4:20 PM, we were aware that they closed at 4:45 PM. Before entering, the staff at the gate informed us that they couldn't guarantee a ride due to our late arrival, which we understood.

Once inside, the line wasn't long, so my wife and son got in line before 4:25 PM. I went to get tokens, but unfortunately, only one window was open, and there were three or four people ahead of me buying snacks. It took nearly 10 minutes to get through the line.

When it was finally my turn, I asked the cashier for 10 tokens. An older gentleman behind her mentioned something about them being sold out. The cashier, in a cold tone, confirmed this and covered the box of tokens with her hand, as if I might try to take them. Despite explaining that my family was already in line, she refused to sell me the tokens.

I asked once more, but she asked the old gentleman but he did not even responded. It was disheartening to see my son's disappointment after eagerly anticipating the train ride. We had driven almost an hour to get there.

We've been to Burnaby Rail many times before, and the staff are always very nice, but after this experience, we won't be returning. If they're going to stop people from riding, they should just close the line instead of letting people wait without selling them tokens. After all, these rides are for kids.

If my wife and son hadn't been in line, I wouldn't have left this 1-star review; they were already waiting in line.