Starbucks Coffee Company — Restaurant in Burnaby

Just went to Starbucks this morning after my massage appointment. I had the tall Americano. After 10-15 minutes, I went to the cashier and asked for the free coffee refill for regular coffee. I showed my app to let her scan.

The cashier asked if I ordered my coffee in this store earlier. I said yes with a surprised facial expression. She said I was her first customer since she just started her shift. On my mind, whoever asked for coffee refill, she couldn't see the old faces (because I was her first customer).

Then, she asked if I had my old cup. I said if I could have a new cup.

I was quite offended. It seemed that I was cheating. It's the first time that the Starbucks cashier questioned me. I should have showed her my order history that I did order in the same store, Boundary and Canada way earlier. I didn't do that because I didn't expect this question and was not able to...

Sad experience. Counter person made it seem like a chore to recommend a new flavour drink. I wanted to try something new and there was no line up behind me so I thought the barista could help me find something I might like, but the person was just rude and had no interest in helping me. I asked what flavour a mummy cake pop was, she couldn't tell me. This is the first starbucks worker to ever spell my name wrong (I know it happens I jut thought it was the icing on the cake of the person who didn't care at all about customer service). The containers that hold straws and stuff were very empty and looked dirty. Tables and counter were dirty. Didn't stick around long. Got home and realized they made my boyfriend's drink with...

This is a typical Starbucks location located just off of the main border between Burnaby and Vancouver. Often grab coffee and snack here either coming from or going towards the highway which is located just down the street. This location is very typical of other Starbucks coming a full coffee and meal service area and a small dining area as well. The parking lot is relatively small but there is a secondary parking lot just below which is iaccessible. There's also street parking. This location tends to be steadily busy. Prices are in line with other Starbucks and there always seems to be available food and drink here in stock. It certainly is well maintained and clean and bright....