barBURRITO — Restaurant in Caledon

I was so excited to have a burrito restaurant in Bolton! I saw the open sign and was there in a flash. I'm unsure how long they have been open for but it cant be more than a week.Upon walking in, I immediately notice the limited seating. This indicated to me that they are a "fast food" place which is perfect for me. The first employee (taking orders and preparing the tortilla and meat) was extremely kind! very perky, very professional. Was sure to tell us all the different seasoned meats etc. Although the second employee in the burrito assembly line (topping burritos with veg, sauce etc) seemed extremely stressed out and in turn was rushing myself and other customers. This caused a strain on the customer line, making customers a little more irritable, trying to tell her to hold on a second. This made for a bumpy process.

We ordered a burrito and two tacos. The food was DELICIOUS and fresh! Aside from the stressed out employee, we got our food at a very speedy pace and we were pleased with the price and quality.

Ingredients were all laid out fresh for you to choose. The equipment was very clean.

One star off for that employee though. You need to stress test your employees to determine if they need more training. The manager had stood by and watched as she rushed customers. This is unacceptable, especially when several customers (myself included) told her to give...

All of your employees are great except for this one employee who actually looks like she doesn’t even want to work there at all. She gives you the most dead stare, The atmosphere was ruined because of her I highly suggest you actually hire somebody who actually wants to work at your location Because that dead stare she gives you is just horrible,Doesn’t even know how to wrap a burrito I swear to God every time she wrapped the burrito there being a hole in it or it’s just a mess and it’s floppy. It’s not a stiff good burrito. Burnt my quesadilla, she is way too quiet to work at any customer service. She should only be in the back because you don’t have to talk to food. I go to Barbarito every other day, but I will never come to this location again every time I do, I’m always disappointed by the service if she is present. The men employees that you have are awesome that one really smiley happy girl who also works at Dairy Queen is amazing. It’s only that...

I placed an order with Skip at 8:20 PM and an hour later I received a phone call from this location saying that my order cannot be placed because it was received 5 minutes before their closing time when they received the order. So instead of contacting me they contacted skip. And then an hour later I got a phone call from Suman who is the person who contacted me from this restaurant and she was extremely rude and would not listen to what I was saying to her. And then she had the audacity to hang up the phone on me and said “sorry I thought you said I will call you back”. What makes you think that I want to call you back when I’m asking for an explanation regarding my order. I found her behaviour unacceptable and rude. Customer service skills need to be improved and evaluated my management. There was no need to yell or scream over the phone...