And Some Flower Cafe — Restaurant in Calgary

TLDR; Bad communication and customer service, was fully refunded though

Ordered a 'Boucake' off their website as a gift for my partner's birthday. They offer delivery but don't state on the website how it would be delivered or what times they deliver. It only stated to leave a note at the time of purchase on when and what time I would like it to be delivered. Since I wanted it delivered on a certain date and wasn't sure if they could accommodate, I ordered it 2 weeks in advance to give them some more time if needed to put things together or get in contact if things needed to be adjusted. I also made sure to check their business hours to ensure the delivery time fell well within them. After purchasing, I got a confirmation email for the order, but no explicit confirmation that the time and date for the delivery request would be honored so I just assumed that it would be.

On the day of delivery, my partner waited for the delivery to arrive (1-4 pm on a Sunday) but the flowers and cake did not arrive. My partner called shortly after 4pm but the person who picked up did not understand him well, so they ended up asking for his number and texting instead. He didn't get a response on the situation until 6pm where he got a call from the manager explaining they missed the order and did not have the cake I ordered available any longer. They offered a different flavor instead or if he wanted that specific cake he would have to wait for them to make it. He chose to wait and they offered a partial discount and free delivery for the inconvenience. My partner was then told that the delivery would arrive at 8pm. He then proceeds to wait until 11pm, at which point NOTHING has arrived still. My partner tries to get in contact w the store again, but was told that the delivery was sent soon after the previous call and only the manager would be able to check if the delivery was actually sent/made. Since there was nothing they could do, the worker said they would check first thing in the morning. I was told this and sent them an email about the situation hoping for a resolution or some sort of explanation of what's going on and at the very least a full refund. For context, I'm currently in Australia so unfortunately unable to call due to the time difference (17hrs) and figure this whole thing out myself. The same night, I get a full refund but no email back.

The next day, there is no follow up from the store all day and my partner has to call them AGAIN only to be told that the delivery was sent in the morning. My partner was not there to receive it all day due to work which is why I ordered it on a Sunday in the first place.

My partner said the product was nice but the delivery was definitely unorganized. The whole situation was frustrating and preventable. It's ok that the delivery did not go as planned, but we would have really appreciated better communication throughout this whole situation. If so, it wouldn't have left such a bad taste...

Unfortunately the worst high tea we have ever experienced. I tried to contact management, however it has been near a month now with no response.

The experience to start, we showed up for our reservation, however it seemed that they had forgotten and did not have any tables set aside. The cashier had us paying for the tea upfront (which was strange), and forgot to take off the 20$ etransfer (also strange, typically a credit card deposit would be more professional as I am a small buisness owner myself for a bakery in Edmonton).

Once we were seated no one ever explained that the hot water was self service. No one asked how the tea was going or offered to refill the hot water (it was said we would get a refill but never explained we had to go get it ourselves from a station that was not visible from where we are seated). No one cleared dirty plates as we had tea. Everything was brought out at once including the ice cream (which tasted very cheap quality and was melting as we ate the sandwiches).

The sandwiches were ok, the flavour pairings were a bit odd, but overall they were fine. The desserts however were extraordinarily dry. The scones and croissants were not edible they were so overdone and hard (I took a photograph as well. While I do have a home bakery of my own, I try to be considerate of others baking, however, at that price point I would think it would have been palatable). There were no jams or clotted creams to help the dryness, however they were at a point of not being able to be saved.

The chocolate dessert was quite awful to the point where we both simultaneously spit out our bites into a napkin. It was very chalky and dry. There were other small cakes that were somehow very dry and overcooked, but exceptionally greasy at the same time. The mandelins were also very chalky and the darker one, I assumed chocolate? Tasted like nothing. The macaroons were ok, however we both again simultaneously spat out one of them due to an off-putting taste we could not pinpoint.

I tried to ask to speak to a supervisor or manager, however the cashier stated no one was in. She did not offer any remedy when I explained the poor tea service and put the blame on us for the hot water (which we were never told of or could see). I asked for a phone number or contact for someone, however she was also resistant to giving that and said an email out loud after some persistence, and eventually wrote it down on my repeated request.

Overall this was the most expensive, disappointing tea we have attended. If it had just been the service that would be one thing (as I used to manage a restaraunt), however the food being so poor was really what made us feel that we needed...

(See UPDATE After their response - below) This is good and trendy place. Drinks to go were not worth it - delicious, but expensive and full of ice. The customer service was confusing, the setup does not allow for a more personal interaction with the person on the other side of counter. Pastry and dessert cabinets were mostly empty - the “don’t touch” sign is not very friendly. These cabinets could be better arranged. For sure the smallest pastries I’ve ever seen - maybe they are good. Over all, overpriced - but if you’re paying to hangout, the atmosphere is not bad.

I wish them the best. ——

UPDATED Review after reply:

I appreciate the response from the café and the effort to clarify their policies. However, after considering their feedback and reflecting on my experience, I believe there are some fundamental issues that still need addressing.

📍First, regarding the drinks: while I understand that customers can request less ice, the amount of ice in my drink was excessive—especially considering it already included a ball of ice cream. A premium-priced beverage should not require a customer to preemptively adjust their order to avoid getting more ice than drink. The drink itself was beautiful and tasted great, but the serving approach left much to be desired.

📍Second, on the baked goods: I recognize that they are not a full bakery, and that’s perfectly fine. My main observation was that the pastries were exceptionally small while carrying a noticeably high price tag. This is less about expectations and more about value perception, which I believe is important for a café that brands itself as an experience.

📍Third, regarding the “Do Not Touch” and “Staff Only” signs: The response focused on the reasoning behind these signs, but my concern was more about store layout and customer interaction. The way the dessert and pastry cabinets are positioned creates an unnecessary barrier between staff and customers. This isn’t just about policy—it’s about poor spatial planning that impacts service flow and the customer experience. A more intentional setup, with better placement of displays, could improve both interaction and accessibility while maintaining hygiene and product integrity.

Overall, while I appreciate their attempt to address my concerns, their response felt more like a rationalization of existing issues rather than a recognition of areas for improvement. The café has a trendy aesthetic, and I genuinely hope they succeed, but attention to details—especially in customer experience, layout, and pricing—could elevate it further.

Wishing them...