JOEY Eau Claire — Restaurant in Calgary

A few friends and I were at Joey Eau Claire on Sunday after attending a charity walk at the park nearby. Usually we’re big fans of Joey but I have to say this time we had a bad experience due to the manager at this location.

My friends and I walked in around 3:30pm and got a table for 6 in the lounge. After we sat down and ordered, a few more groups from the same event also walked in and got their own tables in the lounge area. We knew the individuals so said hi to them and they ended up sitting at tables near us since the lounge is self seated.

After this, the manager came over and told us that there would be a 20% auto gratuity added to the bill since these folks sat beside us. We thought this was weird because they were at different tables and furthermore we had already ordered our food.

One of the individuals we knew at the other tables is in the restaurant industry and used to work for Joeys so he decided to ask for clarification as he indicated to us that this isn’t normal as we all sat down at separate times, were at separate tables, and order separately. The manager, Stefan, spoke to him but did not really give a good reason as for why the gratuity was added.

The issue for us wasn’t really about the 20%. Most of us normally tip 18-20% anyway nowadays. The real issue was the fact that he told us after we ordered. I don’t know much about the restaurant industry but I’m pretty sure it’s commonplace for this to be told to the customer before they order so that they can choose if they want to accept that or not before dining. I’d also like to mention that the restaurant was pretty empty when we got there, so I would think that 3 new tables coming in during a slow period would be good for business.

I also want to note that after we left, the head manager, Jordan, called the individual who had spoke up for us as they used to work together and cursed him out on the phone. Again, I don’t know much about the restaurant industry but I know a lot about client and customer service and I don’t think a manager should ever call someone to berate them and yell at them on the phone.

Overall I would say this was a horrible display of client interaction and service and I can say for sure that I won’t be going back to this location, especially if those two are...

⭐️⭐️⭐️⭐️⭐️ 10/10 – JAYDEN IS A LEGENDARY QUEEN OF SERVICE! ⭐️⭐️⭐️⭐️⭐️

Where do I even begin?! Dining at Joey’s was a treat—but JAYDEN made it an unforgettable, earth-shatteringly incredible experience. I’m not exaggerating when I say: if Beyoncé was a server, she’d be lucky to have Jayden’s energy. This woman is a VIBE. A FORCE. A GIFT TO THE HOSPITALITY WORLD.

From the second we sat down, Jayden glided over like some sort of hospitality angel sent from the restaurant heavens. Her smile? 1000 watts of joy. Her vibe? Immaculate. Her knowledge of the menu? Encyclopedic. I asked what she recommended and she didn’t just give me suggestions—she painted me a picture. I could taste the dishes before ordering them. I didn’t even know I liked half the stuff I ordered, but Jayden knew better. She’s like the food whisperer. An intuitive dining psychic.

And don’t even get me started on her timing. Drinks? Perfectly refilled before I even realized I was thirsty. Food? Delivered hot, fresh, and with a dramatic flair that made me want to slow clap. She was in five places at once, with the grace of a ballerina and the precision of a Navy SEAL.

She made us laugh. She made us feel special. She made us feel like we were the only table in the entire place (even though the restaurant was packed). Honestly, if Jayden ran for Prime Minister, I’d vote for her. If she started a religion, I’d join. If Joey’s doesn’t give her a raise, they’re making the biggest mistake in Canadian restaurant history.

Final verdict: JAYDEN IS A TEN OUT OF TEN, WOULD FOLLOW HER TO ANY JOEY’S ON EARTH.

Bravo, Jayden. You crushed it. And I’ll be back—because...

If you’re searching for a dining experience that combines delicious food with exceptional service, look no further than Joey’s. From the moment you walk in, you’re greeted with a warm, inviting atmosphere that sets the tone for an incredible meal.

On my recent visit, I had the pleasure of being served by Lulu. Lulu’s enthusiasm and genuine warmth were evident from the start. She had an extensive knowledge of the menu and offered insightful recommendations that suited our tastes perfectly. Her attention to detail was impressive—she anticipated our needs before we even had to ask, and her friendly demeanor made us feel like we were the only table in the restaurant.

Not only was Lulu attentive and professional, but her personal touch also made the dining experience feel special. She checked in at just the right moments, ensuring our drinks were refilled and our courses were served in a timely manner. It’s clear that Lulu takes great pride in her work, and her passion for providing outstanding service shines through in everything she does.

As for the food, Joey’s did not disappoint. Each dish was crafted with care, showcasing fresh ingredients and bold flavors. From the perfectly seasoned steak to the mouthwatering desserts, every bite was a delight.

In summary, Joey’s is a must-visit destination for anyone seeking a fantastic meal accompanied by stellar service. Lulu’s exceptional service elevated our dining experience, and I can’t wait to return and enjoy her hospitality again. If you’re lucky enough to have Lulu as your server, you’re in...