Chopped Leaf — Restaurant in Calgary

I go here for lunch a couple days a week as I work on 130th. I always get the sunshine wrap with chicken and it is almost always delicious and well made.

However, today I went in and they were busier than usual. One of the women working (probably around 18, Caucasian with long brown hair in a pony tail) seemed very flustered. She was openly complaining about a customer and everyone could hear her in the restaurant, it wasn’t professional. I also work in retail and you never want to complain about a customer in front of other customers!

What I am more concerned about though is that a senior couple had received the wrong soup and after having it at their table for over 5 minutes they brought it back, they had ordered the Thai soup and received something else. The woman I mentioned earlier told her co-worker to “just dump it back in with the rest of the soup” I have a huge problem with that! How do we know that the customer didn't take a couple spoonfuls of the soup before sending it back? How do we know that the customer did not dip their finger in the soup to taste it before sending it back? How do we know that a hair, spit or other pollutants did not enter the soup in the 5+ minutes it was on their table as they were eating other food? Absolutely disgusting. This is extremely concerning as a health concern and I’m definitely reconsidering coming here. The entire time I was eating my wrap I kept thinking about how unsanitary that was. Especially in COVID times it would be nice if this restaurant followed health and safety standards as the public trusts them...

I come here often, but I am blown away by the service here today. For all the wrong reasons. I am the only person in here, on top of the insanely slow service they also got my order wrong.

After waiting about ten minutes a couple skip the dishes drivers came through, so I thought I would be next. After watching them prepare many other meals another skip the dishes driver came in, it was such a big order there were multiple bags. Then another skip the dishes drivers came in, at this point it had been well over half an hour I’d been waiting, so I asked if they forgot about mine. I was worried they were going to keep preparing take out orders again and again as I wasn’t sure when they were going to do mine. After asking if they forgot about my order I could hear them complaining about how it is going to be a terrible night.

The service is typically AMAZING so perhaps the stark contrast is why it stood out so badly.

I feel like I know all the workplace gossip, as I listened to them bash coworkers for the entire time I was there. It was ironic they were complaining about how slow their coworkers are, and I’ve never seen such slow service here before. I’ve also never had anyone get my order wrong before, I only ordered one wrap and one bowl, and I was...

I’ve been ordering at chopped leaf and usually spend around $30 including tip for soup and salad EVERY WEEK...it’s a bit pricey but I don’t mind because it’s healthy and fills me up. The soup is filled right to the top and the salad is actually pretty heavy with ingredients. The last little while this chopped leaf (and the one on 36st in the NE) must’ve changed policy because my soup is now 3/4 full and the salad seems to be getting lighter and lighter. I get that it’s covid and they are probably not making the amount of money that that they feel that they should be making (or that they WERE making pre-covid)...but, if you’re going to skimp on the Ingredients then you should REALLY drop the price a bit. I mean $30 for soup and a salad...you figure it should be worth it and it should fill you up...all you have done is lost a faithful customer...and I DID love it...