COBS Bread — Restaurant in Calgary

Disappointing experience

My sons attend a school that receives coupons for a complimentary scone as they participate in a fundraiser through Healthy Hunger. When we went into Cobs on June 28 to redeem a coupon each for a fun summer kickoff treat, we were told we could only redeem one per transaction even though I have 2 sons who each had their own coupon. Nowhere on it does it specify parameters for redemption. One per person makes sense as anyone would assume families would have more than one school-aged child. So I ended up getting one scone for my kids to share as the principle of not being able to redeem the coupons was so baffling and unreasonable. The kids didn’t even want the same flavour but were stuck. This initiative isn’t required, it is supposed to be a nice gesture, but the experience puts a bad taste in your mouth. The employees let the kids stand at the counter upset, while continuing to defend the messaging they got from their manager about how the coupons can be redeemed. The manager, who I spoke to the next day, said she would “train” the staff on this, but in the next breath said they likely wouldn’t be running this initiative going forward, so I’m not sure what the point of training would be…In any case, I don’t think I’ll continue to support Cobs through Healthy Hunger...

I never put reviews however, I feel the need to express my immense appreciation. The food at Cobs Bread Shawnessy is absolutely delicious, incredible selections and baked fresh. I highly recommend the apricot delight log that I purchased today. I had such an incredible experience at cobs bread thanks to the friendly staff and a young man, Adam, who went above and beyond to help me out when I walked in completely unsure of what to get. I was having a rough day and was overwhelmed by all of the delicious options, and instead of rushing me or giving me generic suggestions, he asked thoughtful questions and what I like (sweet or savoury, soft or crusty, breakfast or snack) and then gave me spot on recommendations, with such passion and knowledge (seriously, this guy knows his bread!) My experience turned my day around!! I will be...

I have always loved Cobs bread and mostly go to this location as it is the closest from home. Today was disappointing that about an inch of the mini prosciutto pizza I ordered was touching the counter top. When I pointed this out to the girl taking my order, she went on and replied, “We always sanitize our counter”. I certainly don’t doubt about their cleaning protocol, but to infer that I accept such product is beyond my imagination. They had customers ahead of me and none washed their hands. The least she could have done is to apologize and replace my order without me suggesting it. I literally had to ask to be given another one and request to pack it in a plastic bag because their paper bag was obviously not big enough. I guess I will have to start going to the Willow...