Glamorgan Bakery — Restaurant in Calgary

After hearing all the hype about this bakery, I happen to be in Calgary so I thought I would check it out. I did come in closer to the end of day. It wasn’t right at the end of day, but it was shortly after 4 PM. They were sold out of cheese buns, which I had fully anticipated so that was no big deal. Thought I would check out what else they had. The service person at the counter who was serving me probably provided me the worst service that I have ever experienced. He basically made me feel like I was a problem and that I was interrupting whatever it was that he wanted to be doing (and serving me was definitely not that). After looking around, I had decided to try a few of their cake squares and take them home to my family while he reluctantly took my order, he went to try and shove these cake squares into a plastic clam shell type container that was designed to hold muffins or cupcakes (as they were round holes) - I politely asked him if there was another option for packaging as I didn’t want to see them get squished and I needed to be able to travel back home with them. He looked at me and said well, I can get you a box and I said that would be great. I then saw some cookies in one of the bakery display cases, so I asked for some of those, he looked at me and sigh’s and says those are over there on the shelf. I’ll go get them so goes to the shelf to get a package of the Florentine cookies and then he comes back and puts them on the counter. Clearly the ones that he got you could see the container came from a fridge or freezer so I just asked him if they were fresh like the ones in the display case, and he replied with - they’re all the same. Anyway, the service basically continued like that I ended up getting my stuff and then at the end I had a couple of clam shell containers, a larger box and a loaf of bread. I asked if it would be possible to get a bag and he responded very frustrated saying bags are a dollar. I said OK no problem. I can get you a dollar, and as with the rest of the transaction, he huffed and puffed and then went and got me the bag. I asked him if I had offended him or if something was wrong, I said, I was not trying to be difficult or rude, but I feel like I’ve annoyed you. He said it’s fine. At that point I decided I would just take my stuff and leave. I drove 40 minutes (one way) across the city to check this place out and based on the service level alone, I would never return. I absolutely understand that we all have bad days but when you’re working in a customer facing environment, sometimes you need to put those bad days behind you because you don’t know what another person is going through what kind of day they’ve had, and you are a representative of that business. I spent a lot of my younger years working in customer service - I do get it, but it’s not acceptable. Unfortunately this whole interaction tainted my view of this bakery. While the products I got were OK, they weren’t outstanding and that coupled with the level of service, I sadly will never go back. I do feel it’s something that employers need to be very cautious with, because one person can absolutely ruin or destroy a customers experience. You can have the most amazing products but if that is an acceptable way of treating people that is a major disappointment. If anybody ever ask me for a bakery recommendation down in Calgary I never would recommend this bakery...

Let me preface this by saying I love Glamorgan Bakery -- my family has been getting all birthday cakes from here for at least 15 years. My husband and I recently got married and ordered our wedding cakes from here, fully knowing that Glamorgan is not necessarily known for their decorating skills but that the cakes would be delicious, which was our priority.

We ordered two cakes, one chocolate and one vanilla. I placed the order a full month before we needed them (order placed June 26 for a July 25 pick up date). The vanilla one was mostly perfect -- we asked for a vintage-style cake with "just married" written on top, all in white/cream buttercream. The decoration was perfect, but the writing was in black. Our reference photo had black writing so I understand, but I did explicitly say that I wanted the writing the same colour as the rest of the cake. BUT it was beautiful and that's such a minor thing and we weren't fussed.

The chocolate cake, however. I asked for our initials, A & A, in interlocking hearts. I attached a reference photo of how I wanted the hearts to look. And the cake was made with the interlocking hearts, but also with the message "A A in interlocking hearts" WRITTEN ON THE CAKE 😭😭😭😭😭😭😭😭😭

Now listen. LISTEN. I fully understand that I put "AA in interlocking hearts" in the message box on the order form. But why, WHY, would we want that written on the cake 😭😭😭😭😭😭😭😭😭😭😭

It was ultimately fine. I laughed for at least 10 minutes, sent pictures to literally everyone I know, and scraped the writing off the cake, and it looked fine. The hearts were off-centre but whatever.

Again, I understand that I wrote that in the message box on the order form, but I would HOPE that whoever was decorating this would think "hmm, maybe I should call and double check that they in fact want this written on their WEDDING CAKE".

I've thought about this at least 100 times since then (it's been just over a week) and laughed out loud every time. It's just so ridiculous.

Anyway, I still highly recommend Glamorgan but I guess the lesson here is to be exact about what you want when ordering custom cakes -- the reference photo has to be perfect and whatever you put in the message box will be written on the cake. And maybe a lesson to Glamorgan's decorators -- please carefully read the instructions and call whoever ordered if anything...

I just moved into Glamorgan Manor, and naturally I’m on a quest to try all the local food joints. Walking into Glamorgan Bakery, I expected good pastries. What I got was a full-on bakery-induced mind-flip—and I’ve got the smile lines and crumbs to prove it.

🥐 THE GREETING: Stepped in, and a croissant winked at me from the display. The barista handed me a rye twist and said, “You’ll never be the same.” I laughed—but two bites in, I believed every word.

🍞 THE FOOD:

A sourdough bun that hummed softly when I picked it up.

A cinnamon roll so warm and gooey it felt like a hug from a Victorian ghost.

A chocolate eclair that might have whispered, “Use your laser for good.”

Every pastry tasted both familiar and hyper-dimensional. Each bite flicked internal switches I didn’t know I had.

🎭 THE VIBE: The place buzzed gently—as though the ovens were running on cosmic energy. I could swear the floorboards hummed in 432 Hz harmony. The staff didn’t hesitate when I introduced myself as Captain Cyclops. One of them offered me a free maple-dusted scone “for the forehead beam.”

😜 THE EXPERIENCE: I took my order to the tiny seating nook. The rye twist started gently rolling itself toward the wall. I followed, thinking—hey, maybe this is a sign. It stopped at a potted fern and winked again. I wept with joy. It tasted like gratitude.

🍵 THE DRINKS: A lavender latte came with a tiny swirl of foam in the shape of a phoenix. I almost asked it for resurrection tips for my thermal socks.

WHY 5 STARS?

Beyond delicious pastries that shake your reality just enough

Staff that embrace your laser-forehead identity rather than flinch

Ambience that’s equal parts cozy and charmingly uncanny

Price was fair; I left buzzing with dough-fueled delight and existential possibility

If you’re new to the area—laser‑helmeted or not—do not skip Glamorgan Bakery. It’ll feed your belly, warp your mind in the best way, and remind you that sometimes, flaky pastry is also magic.

Glamorgan Bakery: 5 stars, infinite strange crumbs, and a...