Golden National Family Restaurant(McKenzie Towne Calgary) — Restaurant in Calgary

My orders have been for delivery. I live in Douglasdale and there is a minimum order amount for free delivery. That's understandable. They are also on Skip The Dishes and prices were higher on that site as is typically with skip. When placing my last order, I only had US currency so wanted to know the exchange rate before placing my order. Was what I expected. I didn't need to hear that they needed to exchange it at the bank. While placing my order, the woman told me it was not enough. In my concussion I jut doubled 1 of the items I had ordered. I also requested a menu as I had done with previous orders. When the fellow came with my order, I should have received about $10. in change. When I asked for my change, his response to me was "what about my tip". I told him I wasn't going to give him a $10. tip and just for that I wasn't going to tip at all and demanded my change. Correct me if I'm wrong but I don't give a 15% of my food order tip to delivery people. It's not like they're serving me my food. When I open my order, I am missing 1 of the items and then have 2 of the same thing. Now I'm getting annoyed. After eating, I reviewed the cost of my order. Of course, I still didn't get a menu so went off the skip app. Prices had gone up ( understandably ) but I did expect Skip prices directly from a restaurant. At least with Skip, you get points. I phoned to explain what had happened and was made to feel it was my fault for the misunderstanding. I thought I would call the next day and speak to the manager. When I did call back, I got the same woman I had spoken with previously who said she was the manager. Again not their fault. Didn't even offer me a discount on my next order to compensate me in any way for the mistake or apology for the delivery man. I tried to discuss them charging the same as Skip but all she said was Skip charges more. Not now! There were a couple of times I had to ask her to listen to what I was saying and not keep interrupting me. I gave up and just told her that I would be sharing this on a review. I understand that mistakes happen. That is when the business should be doing something to make sure the customer comes back. I won't order from them again. Peking Express also delivers to me. The prices are better and the recipes are about the same. Ater being told that my chow mein noodles were dry, they are going to do something for me on my next order. To the manager at Golden National, hope you enjoy...

Last night we ordered from golden nation and place our order st about 5:30- we ordered for two people and live approximately 8 minutes away from the restaurant but didn’t feel like picking up. We waited 90 minutes and called the restaurant twice to ask where our delivery was in which she answered “on its way” twice over a 30 minute time period. We called and told them we wanted a discount or to just cancel it as it was after 7 pm now and we were starving. She offered a 10% discount which was hardly anything after waiting 90 minutes and the food was still not here!!! We cancelled the order and decided to go get something to eat- after about 20 minutes of driving around the delivery guy called us to tell us he was on his way but didn’t know the address?? We told him we cancelled because it has now been almost 2 hours since we ordered.

I’ve had their food before it was good- but the service clearly needs some work. I’d give this experience a...

We will never order from Golden National again after our experience tonight!

We ordered delivery tonight and the food never came. We called after waiting 1.5 hours and they said the food was on the way. 30 minutes later we called back and the woman on the phone said the driver showed up and nobody was home. I explained to them that we had been in our living room waiting for food for the past 2 hours and that nobody rang the doorbell or knocked and that our dog would have barked if anyone had walked up the front steps. The woman kept telling me that the driver said he came to our house and nobody was home. I clarified our address, which they had correct, and assured her that there was absolutely no way that anyone arrived at our doorstep. The woman did not apologize and only asked if we still wanted our food. I told her that we did not want food that was 2 hours old and told them we would not be ordering from them again. ...