Kinjo Sushi & Grill District — Restaurant in Calgary

The food at this location is similar to the other Kinjos around the city.

What really bothered me on my visit was the disorganization. 8-10 staff members stood around in the front lobby where the express/takeout area is, making eye contact with me before ignoring me to continue fiddling with boxes while I was waiting to check out for something like 5+ minutes when there were plenty of hands to run the register. I even tried to flag somebody down and was totally ignored. 3 staff people stood around the express counter, texting on their phones, moving boxes around to “organize” when frankly they were in the way. I thought they were other customers until they went to stand in a different corner to chat with their aprons. A female worker even whipped me with her arm to take a phone call without apologizing or acknowledging that her body is swinging around carelessly, hitting others.

I’m sure that everybody is assigned their role. I even get that it’s fun to chat with your coworkers and friends to make the shift go by. But when 8 people are packing orders and 3 waiters are standing around with nobody manning either of the cashier stations, and there’s a line of people trying to get their express food and go, I’m wondering why management needs so many bodies on the floor when nobody employed seems skilled enough to multitask when it’s not even peak business hours. If you aren’t supposed to work cashier, can’t you still acknowledge the customer and let them know somebody is coming to help them? The real joke is how each of them shouted IRASSHAI back, as they’re trained to, looking at me in line before turning their backs to keep chatting—irasshaimasen is a welcome greeting for the staff to be aware and ACKNOWLEDGE the customer. Clearly it’s just a fun, meaningless word for these employees to shout instead of… working at their workplace?

Thank you to Charles(?) who finally noticed that nobody had bothered to help me and the others for checkout. Unfortunately, it seemed they didn’t have the help they needed in their position and ended up facing the brunt of people’s annoyance.

I’m also more than disappointed in this location for doing jack-all when getting repeat complaints about the same issues and the same staff. One star after one star with no humility or replies? If nothing matters but making money off of people, this place could just be a bank instead.

Please spend your hard earned money and precious time at a different location of Kinjo or a different restaurant entirely. Dalhousie in the NW has never...

I've been to Kinjo District multiple times and am thankful for a restaurant that has enough selection that appeased all of the diverse (picky) tastes of my household. This is a loud, upbeat, kid-friendly restaurant that caters to families. Their overflow parking is unpaved, but free and abundant. Their patio is heated, enclosed, and beautifully lit in the winter. I would recommend sitting there if it's available as it has a serene ambiance and is secluded from the noise from the inside. We enjoy the ramen, edamame, green beans, volcano rolls, garlic fried chicken and special scallop sushi. They also have inexpensive powdered bubble tea for $4.

I knocked a star off atmosphere because the decorations and arrangement of paintings on the second floor are confusing. I expect Japanese artwork, but instead I get a Mediterranean vibe due to the colours and paintings.

We normally eat in and have received excellent service in the past, but our last visit was to pick up an online order. Inside was nothing but chaos. There was a throng of people - I'd say a dozen people were waiting to be seated, a dozen were trying to get to the take out till, and a dozen were waiting to get their orders, including several Uber Eats/Door Dash drivers. In spite of us ordering 25 mins earlier and receiving a text stating our meal was ready, we waited another 25 mins before we had our food. I think it's a sign that Kinjo is very popular and the quality of their food brings in the crowds, but they have to manage expectations better by only texting when pick up orders are ready. They truly need to reconsider their lobby area, which is overcrowded with their merchandise, take out counter, and waiting customers. There is no clear signage indicating pick up or dine in queues. Customers were visibly upset. I know I will avoid dropping in or ordering pick-up on weekend evenings for...

In my experience, this location has declined in their customer service, especially when voiced. Food came out quicker than our drinks, only because everything said (RUSH) due to us sitting for an extended time, before our server showed up. I had to go to the bar area to ask for waters for the table. As for drinks all we asked for was 2 pops, a Bbt, hot tea, and waters for the table. We had to stare at our food because we didn't get attended to by our server to be provided forks for some of the members of the party. So I again had to get up and ask another staff member for forks. After we got our dinner, we ordered 2 simple doughnut dessert no strawberry sauce with ice cream, and it came out wrong multiple times, including coming out another time as one order, and not two. To which the food runner said to speak to our server who I mentioned was non existent, and I asked if I could speak with the manager who didn't show up. I eventually got to speak to a supervisor, only because he was bringing our dessert, which again had strawberry sauce. At this point I told him to just leave the ice cream and forget about the doughnut as we at least had one correct order, he then said he would comp the dessert... Big customer service there on a $2.50 dish. When our server showed up, I had to ask him again if they could sing Happy Birthday for our daughter. Most likely won't be coming back to this location as we get better service from the Millrise and Mahogany locations we frequently go to. Can't wait till Millrise location is finished renovations and we can visit Rob and his staff. As for this location they could use some more training. Hopefully that happens and others could have a...