Koi Fresh Fruits & Tea (Centre St) — Restaurant in Calgary

2024 Dec update: Ordered Taro milk tea with taro ball. Taro was either rotten or something was wrong with it, it was sour and immediately gave my tongue tingle. I spitted out but my mouth was left numb. Called the store, suggested not to serve the taro for anyone else as it could cause health issue. There was language barrier, I’m not sure if she understood what I was trying to say. I have been a royal customer, I go once a week. Sadly their quality keeps going down. And in this time, the drink made my tongue numb, I am very not happy with today’s experience. My rating went from 5 stars to 1, it is very sad because I really liked Koi. The server took my phone number for manager call back, but she called me back saying I should call manager and gave me a fake phone number. If you are not going to call back, why did you asked my number anyways. It is not right way to treat a customer, especially someone who experienced numbness from their product.

2023 Jan update: sadly, my favorite Taro shake is removed from the menu. They still have taro milk tea and they use fresh taro for it as well! Last few visits, I found their service level went down a bit. One time they made taro paste incorrectly, the other times they were very slow. One time I placed pick up order via door dash because they take long time to serve drinks lately. I went to pick up 5min after pick up time just in case, there was no one and the worker was not making any drinks but I was told to wait 5 more min because she had not started yet. I love their drinks still, hopefully operation improves!

I love their taro milk shake! It is made with real taro, unlike those purple powder mixed with milk a lot of bubble tea places serve. Their taro balls are amazing. Tea menu tastes really good as well. Koi’s drinks are different from other bubble tea places, price is not cheap but...

Unfortunately had a really bad experience today. I have collected full stickers for the loyalty card, and wanted to redeem one free drink plus buy another drink. The lady told me she didn’t know how to redeem it, and asked me to redeem next time. I do not want. Then she called her manager figured out how. I waited around 20 minutes for the two drinks when I was the only one in the store without doing any other delivery/take out orders. So it was too slow. When I got my drink, one of them is peach green tea with cream foam on the top, the cream were full of bottle, from top to bottom, also there are supposed to be no white pearl which is I usually drink many times of the same drink, she gave me one with white pearl and cream mixed on the top. Then she said she can make another one for me, I refused. Because I do not want to wait for another 10-20 minutes for the drink. I’m so disappointed for the drink and service today. I was a really loyal customer, I would say if you treat your loyal customer like this, your business will not have loyal customer any more. By the way, I just tried my only one drink, the ice is so big that I can not chewy :( everything changed, I do not think I will come back...

Every visit to Koi 🍹✨ is always a wonderful experience 🌸🙌. It’s not just a place to grab fresh and delicious juices 🥤🍊🍍, but a place where you truly feel welcomed, appreciated, and respected 💕🤝.

What makes this store stand out even more is the way the manager handles everything 🙏💯. With incredible professionalism, a genuine smile 😃🌟, and attention to detail that never goes unnoticed 💎👏, he embodies exactly what great service should be. Each visit, you can feel his dedication and his desire to make customers happy ✨.

Honestly, if Koi continues to have the manager like « « padwork » it has right now, this store will never go down 🚀🔥. On the contrary, it will only keep rising higher, because with leadership like his, customer trust and loyalty will only grow stronger 🌟🏆. He is living proof that when you put heart, respect, and passion into your work, everything becomes possible 💖🙌.

That’s why Koi is so much more than just a juice store. It’s a true reference point for quality, freshness, and exceptional service 🍹✨🌿. A huge thank you to the manager and the entire team for bringing so much happiness and satisfaction with every visit 🙏🌸. We’ll always come back...