Nirvana — Restaurant in Calgary

At Bombay Restaurant and sweet house today March 19th, 2017. The owner of this restaurant is the same owner as Nirvana restaurant on 5075 Falconridge Blvd NE. Well they obviously hired the fool pictured in the attachments. He actually set up a couple crates next to the buffet and STOOD ON THE BUFFET WITHIN AN INCH OF FOOD !!!! to change a light bulb with people all around him eating. We left, and could not even finish our food. Made a complaint and showed the images immediately to the lady in the restaurant. She said to go to the owner at Nirvana. This wiz then showed up at Nirvana while I am there, on the phone complaining about needing $20 to pick up something for this job - walking around their dining area with people trying to eat. The person on staff working got the owner on the phone. So with proof, walking out mid meal, complaining, we were offered nothing in the way of a meal discount. The owners only offer was an apology. So awesome customer service !!! insert sarcasm. So while this bozo is working in this owners establishment with NO regard for the customers, the food, the restaurant environment, or Safety....the owner now knowing this info and proof of what this guy did, only offers an apology. I am sending this also to Alberta Health Services. i will never set foot in Bombay or Nirvana restaurants again. Eat there...

Amazing interior and ambience. That's it. Buffet had multiple choices but it lacked quality, felt like I was having dinner in a very mediocre restaurant. Price was high given the quality of the food was very basic.

Customer service: lacked energy. Felt like they had to smile because it was their job and that too once during entering the restaurant. Feels like money and time was spent only on décor and not on training the staff. If management lacks passion there is now way employees would show off their customer skills.

Hygiene: washrooms were clean. Points for that. But the right faucet dispensed HOT water after few seconds. We ordered a second round of naan breads and one was left in the first basket, our server picked up the last naan and kept it on the new basket. Which is unacceptable, I dont know whether she has cleaned her hands with antibacterial or she has touched something which would put a risk of cross contamination.

Lastly, If I had to point fingers it would be completely at the Management not the employees. Training them is the duty of the Managers. Improve the quality of the food and you guys can do wonders...

first and formost id like to thank the nirvana team for consistently delivering on great tasting food, an ambient atmosphere and extremely well timed service and attention. I would recommend Nirvana over any other east indian cuisine, the food is prepared with the utmost care for taste and quality, if i cant come in i will 100% order through skip the dishes which i think is the greatest thing ever. Id like to mention a specific instant Nirvana further made me a fan, i came in with a time restriction one night and communicated that with Harry, our server. he quickly took our order as soon as we were ready. the food was set infront of us within 10 minutes, if that is’nt the best bill time i dont know what is. Even with a time restriction the quality of taste and service was not compromised, thank you Harry and...