Pizza 73 — Restaurant in Calgary

If I could give 0 I would. However I need a minimum to write this review. A late night pizza ordered for pickup was retrieved as the doors were closing. Upon arrival home my partner and I shared a slice of pizza each and put it in the fridge. This afternoon I went to re-heat a few slices when I found a hair baked into the dough. (Pictures attached) gross but NOT THE REASON FOR THIS REVIEW When my partner went in to show the establishment the hair in the pizza he was met with aggression and hostility. Y the owner. He was called a liar and told the police were being called on him. The owner (confirmed as owner on a later video) forcefully removed the pizza from my partners hands and disposed of it while yelling at him to get out. My partner returned to the establishment with the receipt and myself in tow with our 1 year old so he had an extra witness should he be under further scrutiny. The owner left the establishment upon our arrival and refused to say anything to us and got into his vehicle as we drove up. Leaving his employees to deal with it. He then called to be on the phone while we were talking to them. They tried to claim they could not refund the cash for the pizza portion without the owner present. I told them to call him back into the store since he isn't far as we watched him leave. The delivery driver then signaled them to return the money (bluetooth isn't that sneaky when you accept a call in your main phone)

TlDR: the owner is shady and violent, even with proof and photo evidence of foreign objects he threatens to call the police on you when you try to return/ request a new pie in...

If it were possible to rate this particular location (at 2029 16th Ave NW) ZERO stars, I would. Here's the scenario: my mother placed an order online using their cruddy app at approximately 9:45 p.m.- 45 minutes before I finished work to go pick it up. When I arrive at 10:30 p.m., I am told no such order was placed. I'm hungry after a long day's work and she's diabetic and waiting at home for food that was supposed to be ready within 30 minutes of being ordered (roughly 15 minutes before I arrived). Customer service is called by the staff and they "apologize" with exactly one word: "Sorry." Wow. Furthermore, customer service implies that the app not taking the order is OUR fault. Not cool. Top it off with the fact that no offer of a discount, voucher or free food item in apology despite the fact that it has now been ONE HOUR AND TEN MINUTES since the order was first placed. Not a single employee at this location apologized for the foul up or even made me feel welcome as a person (though they were happy to take my money). Needless to say, but this particular Pizza 73 has lost a pair of customers to their subpar customer service (both in store AND over the phone). It will be a LONG time (if ever) again before I take my business there. I will NOT be recommending Pizza 73 to family, friends or strangers on the street. In fact, quite the opposite. In a city FULL of pizza dining options, it is unwise to alienate your customer base. Sadly, that is the one thing they did really well...

FOOD POISONING from the breaded shrimp. I only ate the shrimp, so I know it was the culprit. Power-vomiting at 3am, felt better after my stomach contents were empty. Avoid Pizza 73 altogether if you want to avoid food poisoning. Reported to 811 (HealthLink). UPDATE: spoke to Jay Hoffman from Corporate, who told me the report has been sent and that there's nothing that can be done other than to refund the price (which I demanded before speaking to Jay Hoffman). These people DO. NOT. CARE. about the health of their customers; they hide behind telephones and their internal 'process'. No immediate investigation into the restaurant; people are still being served shrimp without knowing what I know. SECOND UPDATE: I called Jay Hoffman and asked for updates on the situation. He said that the store manager cooked and ate some shrimp today, so 'everything is fine'. I guess Jay (customer service manager) has never heard of improper food handling before. "Pizza 73 has investigated itself and has found no wrong-doing." Jay Hoffman tried gaslighting me at every turn. "Maybe you have a food allergy! Maybe you are sick!" Dude, I know my body, and yes: I was FOOD POISONED. Jay Hoffman is aggressive and will try to bully you into silence. Avoid. Avoid. Avoid this place unless you like getting sick and having people tell you it's all...