Purdys Chocolatier — Restaurant in Calgary

I would like to give the head office a piece of my mind, but the representative doesn't seem to speak English as a 1st language, so we obviously have a problem here. I am just going to tell it like it is, since my complaint is regarding an experience at this location.

One time, a mother with 2 daughters were at the ice cream counter. The kids both wanted their ice cream dipped in sprinkles. The 2nd kid's mango ice cream fell out of the cone INTO the rainbow sprinkles tub. I asked the server to give it to me because I wanted it, she said they can't sell it...

First of all, that's a waste of a perfectly good scoop of mango ice cream that I COULD HAVE eaten.

Secondly, to go off about how it is "cross contamination" is asinine at best and the most nonsensical thing I've ever heard.

So giving someone a perfectly good, edible scoop of mango ice cream minus the labor (that already has the sprinkles) to another customer, is considered cross contamination?

But somehow it is NOT considered cross contamination to use the same ice cream scoop: by only SLIGHTLY rinsing off in a cup of mucky cold water, with sediments from all the OTHER flavors drowning TOGETHER at the bottom???

Is it also NOT considered cross contamination to allow someone to dip a popsicle in both white AND brown chocolate, even though it crosses back and forth between BOTH colors...???

Please explain that to me then, you "head office representative" because that's about the point you STOPPED responding to MY email. It is quite obvious that you don't have a good grasp on reality, or an understanding of what "cross contamination" even means.

FYI: Some ice cream falling into sprinkles = edible. Some ice cream falling onto the floor = inedible. Please learn the difference.

I also would just like to rant about the popsicle, if I may. Not this location, just a general complaint.

I can't figure out the logic behind allowing 3 layers of chocolate and then a choice of rainbow sprinkles or nuts. After the chocolate hardens, it becomes stiff and as you eat it: the whole thing will snap and fall apart while the popsicle melts and drips down your hands. So the flimsy paper liner is futile and the thing will fall apart before even getting to the stick. So I tried it with only 1 layer of chocolate and rainbow sprinkles and it STILL fell apart while taking a few bites!!! I think the problem mainly lies within the chocolate layer. The whole idea is just a mess and not very well orchestrated. If it were up to me, I'd say it should be discontinued...

I do hope you take my constructive criticism seriously and use it to reformulate proper morals and better work ethics because it is quite obvious that you have some things to...

I bought quite a lot of Purdys chocolates last October mainly as gifts and was impressed with both the store in North Hill and the service and the little sample I was given at the end of my visit.On returning to the store in January this year I ordered about $40 worth and at the end there was no free sample so I asked for one and the assistant,who was a bit young and inexperienced laughed at me and retreated from the counter.That simple laugh told me Goodbye Purdy's Hello Laura Secord.One expects to be a little pampered when going to a high end store and the litle attention to details are oh...

My mother is emotionally attached to Purdys and was devastated when her usual location was empty for Reno’s. She called this location and they not only confirmed that they had what she was looking for but prepackaged it so that everything would be ready upon her arrival. And they matched her enthusiasm when she went in for pick up that she found the store. On her behalf I have to give the folk that worked there this evening all the kindest regards. She drives 4 hours from the middle of nowhere for her chocolate, thank...