Red Swan Pizza — Restaurant in Calgary

Had my son's Birthday Party this week - and Pizza was needed for the kids. I saw that Red Swan had some pick-up specials - so I thought about 4 of the 'Mediums' would be good.

The Special indicated "2 Topping Medium" for pick up - at $11.95 each. Perfect. So I ran in - and ordered 4 (2 'Cheese', 1 'Pepperoni' and 1 'Pepperoni Mushroom').

I asked if I could get 'extra sauce' on the pizzas - all of them. The employee said yes - and it would be about 20 mins.

In my mind - I figured it would be about $50.00 total (now doing the math - it would be $50.19 including tax).

HOWEVER - when I picked it up - I owed $62.79. I was somewhat surprised - I asked the employee if the extra charge - was for the extra sauce - to which he said yes. I said - "Any reason you didn't tell me about the extra charge for extra sauce?" - and the Employee just looked at me with a 'blank stare'.

I am less than impressed at this for TWO reasons:

#1. Why not inform a customer - while ordering - that it is THREE DOLLARS EXTRA for extra sauce.

#2. If it is $11.95 for a Medium with TWO toppings - and I bought 2 Cheese Pizzas within the order....and 1 Pepperoni Pizza (1 topping) - why not take into consideration that 2 of my Pizzas had NO toppings - and the 1 had only ONE topping (Pepperoni) - and throw in the 'extra sauce' - since I didn't even have TWO toppings on 3 pizzas?

In other words - for the $12.60 'upcharge' for extra sauce - I could have bought ONE MORE WHOLE MEDIUM PIZZA.

I now have a 'bad taste' in my mouth when I think about Red Swan Pizza - and with a THOUSAND different pizza places to choose from in Calgary - I will be patronizing other pizza joints moving forward.

#Petty.

Signed,

Less...

Hate to give a poor review but this was earned. Ordered two pizzas with special crusts. The online order was nifty and allowed for personalization but it you don't follow the online at the point when the pizza box is opened then why bother. The crusts were decent, not great but not bad, about a 3.5 out of 5. The sauce is a bit different then a traditional sauce and again wasn't bad. However, the added toppings were missing. As some reviewers have said, they were miniscule. Well mine were missed entirely. And for the size of pizza, and cost, these are not inexpensive. On one of the two ordered, the lean beef and parmigiana cheese was missed entirely. The second, the extra cheese was missed. I called in to tell the people at the location and he said he put some on. I told him I still had a few pieces and would bring them by to show him. The response was what prompted me to write the review. He said that he thought he added the toppings, "but must have missed them. Next time I will give you extra." I really wasn't sure how to make good, maybe a credit for the next pizza, a refund of part of the cost, but not a promise to put extra on the next. For flavor, give a 3 out of 5, for value of product a 1 out of 5. For customer service, hard to rate but not good. Sorry, I won't be needing extra toppings on my next pizza as I...

Hello Folks, I want to tell you about this company. This company has brought altogether a different verity of crust which rest of the pizza companies hasn’t. Also they have fewer varieties with Indian recipes. If you love Indian food then you must try. Regarding this location, Every single time this place has satisfied me and never disappointed. They are polite and hardworking youths who have gathered courage to start a business. We must salute their initiative of being so hardworking to uphold their reputation, quality service. I encourage everyone ofcourse to share your feedback but please see the other side of the coin where you will be able to notice down to earth efforts and their ambition at this age to set an illustration of being young Turks. Haven’t you ever had bad experiences with Dominos, Boston pizza, Macdonald,s? Tell me, in Canada where you will find the youths having this courage to take an initiative that not only contributes to the economy but society as whole. So My point is to support new initiatives which makes future of Canada, a new Canada instead to of posting all bad you can write in feedback. Give chance to this location if you are dissatisfied once. Not only this but any new intiatives in this country will make difference....