Subway — Restaurant in Calgary

I had made an online order, the Subway app says that this location should close at 11pm. I placed my order at 10pm, I made my way to the store and the door was locked and open sign was turned off. I called the store and they said they were closed and had to cancel my order. The employees here do not follow the business hours, they decide to close more than an hour early. This was also happening before the recent renovation, the store hours were until 10pm but employees were deciding to finish up at 9pm. This is very frustrating as a customer. Please have your employees follow the business hours or change the business hours to the correct closing times. Also when ordering here I feel they are stingy when you ask for extra sauce and what not. Another thing I must add is that this location needs to be ensuring all the ingredients are fresh, I do notice that some lettuce and tomatoes are starting to brown but still get used on the sandwiches. Lastly I must add that some employees using airpods or earphones when working, EXTREMELY unprofessional and UNACCEPTABLE in the work place. I do know that the male worker here is very helpful and polite, he gives great customer service, aswell as the filipina lady delivers great customer service. But the other workers I have noticed do not even smile when taking orders. Please monitor your workers more carefully Subway, if necessary I would suggest doing more...

Have been using this subway for well over a decade. New ownership is my only thought for how quickly this place has gone downhill. The toppings are not very fresh, brown lettuce and mushy tomatoes are normal more often than not. The bread is made in far too large of batches and if you don't get in at the right time it is often stale.

More than that however the customer service is awful. It is not uncommon to have one or two employees working during prime hours and they are far more concerned with preparing orders than assisting waiting customers in the store, I have been asked to "wait 10 minutes while I do this order" despite being in the store before the order was submitted.

In addition they are the only Subway I have seen that non of the employees will wear mask even if asked by a customer. Other Subway locations say it is mandated by Subway itself so they obviously do not care about any guidelines set forth by the company. (pandemic related)

After 10+ years of using this location I will not again. Any other Subway location in the area will...

This location is great except for one employee. I have been in this location many times and have mostly been greeted by positive, content employees. However, recently I have been so disgusted by the service of a male employee (has glasses, caucasian, was working May 22nd around 5:30 pm) that I will be driving up the street to a different Subway from now on to avoid him. His service was horrific. As soon as I walked in the door he rolled his eyes, and continued to be extremely rude, rolled his eyes again in the 3 minutes I was there. He seemed to have extreme discomfort with his co-worker as well. The experience was extremely awkward and has upset me to the point that I will never return to this location (not the first time I have felt uncomfortable with this employee but certainly the WORST experience I have ever had at any fast food location). With the multitude of Subways to choose from your employees are essential to repeat business. This employee should be let go immediately, he makes the entire...