Tim Hortons — Restaurant in Calgary

Yesterday was the last straw for me with this Tim’s. Almost every time I get something it is incorrect or forgotten. I recently bought a multiple breakfast items for a group and they only have my a couple items. I didn’t realize it was missing items but it was unfortunate when I found out. Usually when this happens I leave it. However, this time I was upset that my $30 order was reduced to an ice cap and a bagel. I went back later in the day to complain (but was treated like a con artist trying to get free food). I didn’t even ask for the food I already paid for that I didn’t get. I only mentioned the lack of food provided on the previous order. This is not the first time, I’ve easily had $40 worth of food be “forgotten” just this school year alone and I would not recommend buying from here unless they make...

While this location is always busy (it's a university, we need our caffeine!!), I want to recognize a staff member who always goes above and beyond to ensure we all receive our orders. I'm not sure if she's in management yet, but she definitely should be.

April, you are a rockstar! Every time I come to this Tim's I am thankful to see you there. You not only do your job exceptionally well, but you also support your teammates to keep everything running like a well oiled machine.

Thank you for all the hard work you do each day! I can't imagine its easy to stay organized and on top of things in such as fast-paced environment, but you always seem to know whats happening and even make a point of learning our names.

You are...

The service at this location is horrendous!! There are the "normal" amount of morning customers, and this store always seems to be understaffed for their busiest times of the day. There is only ever one person working the food prep counter at lunch times and seems to move as fast as he feels like. No one is in a hurry to serve customers despite the line-up that builds up. I really wish management would do something about this, but I doubt they will since I've personally made comments to let them know that after 4 months of being open, they should redevelop their staff schedule. Argh! Frustrating! If I didn't work in the building, I would NEVER spend...